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Head of Regional HR Service Delivery
2 months ago
at Informa in Shawnee, Kansas, United States
Job Description
Company Description
At Informa Global Support, we're about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We're the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we're here to champion specialists by helping people learn more, know more and do more.
As those businesses grow and develop, so will the opportunities for you to grow and develop within Informa Global Support. We're passionate about building for the future - and want your future to be with us. Because we know you're hungry to expand your skills by embracing new experiences. And all the while you'll be supported by a community of talented and like-minded colleagues, where openness is encouraged and a can-do attitude is the norm.Job Description
The role of Head of Regional HR Service Delivery is critical in the success of the Service Delivery platform and the center, where services delivered include but are not limited to the transactional delivery of the onboarding, hire to retire cycle, people-data management on HR Platforms.
This role reports into the Global Head of HR Operations and acts as the Regional HR Service Centre lead.
Currently the HR Service Centers are in Colchester, UK - Kansas, US - Singapore, SG supporting colleagues in the combined business units through a global support team.
The Regional Head of Service Delivery is responsible for the management of the client stakeholder relationships which typically are the HR Leadership and HR Business Partners in the group, divisions and also within Global Support, especially those in the relevant region.
The role holder is responsible for both managing the day to day operational HR activities of the HR Shared Services function in the regional center by ensuring the smooth and efficient center operation to deliver HR services in country to the divisional businesses as well as actively driving the GS strategic plan to bring more HR operational work into the regional center by developing the hire to retire process stack and on-boarded greater levels of outsource service opportunity to the business. The GS strategy for the HR Service Centers is set by the Global Head of HR Operations.
The service centers are continually undergoing a shift change in the ways of working and the role holder will be expected to drive through ambitious change as well as keeping the BAU function running in an effective way.
You will work closely with the Global Head of HR Operations; the other Heads of Regional HR Service Centrer & the other Global Shared Service Centers (Finance & Technology) as consistent ways of working are established across the regions on a global scale.
You must ensure that all company policies are adhered to and that specific duties are carried out within set time limits whilst providing an excellent level of service to all Informa customers and colleagues.
Continuous improvement is important in this team; challenging the way we do things to look for ways to work more efficiently. Our aim is to standardize, simplify & automate processes to deliver a high quality, valued service.
Key responsibilities
The Regional Head HR Service Delivery is expected to assume the following key responsibilities plus any other reasonable duties as required:
Act as the client management contact as centerlead to work with the divisional HR leadership and business partner teams to provide a high-quality service provision and seek opportunities to further develop the service catalogue.
Ownership for output of the Shared Service function. Support, where needed, the development and coaching of Team Lead and Superuser/Trainer to ensure the delivery of the operational functions.
Coordinate and facilitate virtual or in person opportunities for HR Community learning of shared knowledge. Bringing together strategy, ideas and discussion for improvement, alignment, and efficient workflow. Ensuring all actions are delivered and communicated across divisional leadership teams.
Maintain and develop the HR Service Catalogue to cover the full Hire to Retire process using the Informa 'Core', 'Elective' and 'Bespoke' delivery model.
Working within the SSO Leadership Team, develop an Optimal 'service delivery' HR Service Delivery provision for Informa business divisions, applying consistency in processes as standard to harmonize global and local process conditions.
Act as a Subject matter expert in the production and delivery of HR processes and policies including templates, guides, documents and training materials for use both... For full info follow application link.
Informa is committed to equal employment opportunity for all employees and applicants for employment without regard to age, colour, creed, disability status, gender, national origin, race, religion, sexual orientation or veteran status, or any other legally protected status.
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