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QRM Application Support Engineer

4 months ago

New York, United States Open Systems Technologies Full time

A financial firm is looking for a QRM Application Support Engineer to join their team in New York, NY.

Compensation: $150-180k
Responsibilities:

  • Install and configure all QRM applications
  • Periodically validate the environment through diagnostic tests
  • Liaise across IT domains to deliver QRM including but not limited to infrastructure engineering, database, security, and operations support
  • Provide support of the QRM environment including troubleshooting system and integration operation with other IT teams and with the vendor, applying periodic patches, reporting requirements, ad-hoc requests from business and production system support
  • Reviews opportunities for improvement in how QRM platform is leveraged and brings best practices to the forefront
  • Ensure that proposed solutions comply with the company's technology direction
  • Work with development teams (internal and external) in the creation and validation of user interfaces and functional/non-functional requirements
  • Provide general technical support for QRM system and user training
  • Late night production support and weekend implementation work will be required
Qualifications:
  • A Bachelor's Degree
  • 5+ years of relevant technical experience
  • Technical understanding of QRM and/or other ALM platform concepts and general module functionality
  • Ability to clearly describe end-to-end business processes and the key integration points, work cross-functionally across different business processes within an organization, and knowledge of challenges faced by implementation teams
  • Strong analytical, written, and verbal communication skills
  • QRM implementation experience a plus
  • Project Management skills, including Agile methodology, a plus
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