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Sr. Engineer Application Support
3 weeks ago
- Document new processes and guidelines.
- Automate daily business processes using multiple applications, such as Tidal Scheduler.
- Administer Application user accounts.
- Resolve issues and requests logged by the application users in an effective manner.
- We’re a Level 2 Support team and an Escalation point to Level 1 Service Desk Team, receiving priority incident calls, emails and messages.
- Troubleshoot bugs, identify gaps in the system for development and propose workable solutions.
- Escalate bugs and code defects to the development organization.
- Query database tables to assist in the resolution of issues and requests.
- Modify and Troubleshoot Excel Maps using Excel Functions and VBA.
- Programmatically analyze and update python and PowerShell scripts.
- Analysis infrastructure issues and requests propose solutions and collaborate with infrastructure teams.
- Incident Manager responsibilities for Application related outages.
- Develop inter-application understanding of our systems and provide value in operational and strategic team discussions.
- On-Call Weekend rotation and Holiday rotation coverage.
- Active participant in Application Support Projects and Tasks.
- Bachelor’s Degree with a Technical focus.
- Minimum 5 years of technical support experience, with 2 years in the financial industry and supporting proprietary applications.
- Strong verbal/written communication skills, attention to detail and well organized.
- Accounting and financial product knowledge.
- Experience supporting Accountants and Traders.
- Strong analytical and problem-solving skills and the ability to break an issue into its constituent parts and understand how these parts relate to each other
- Experience as a team leader experience, serving as an internal escalation point and building solutions.
- Programming Language Syntax: MS SQL, Python, XML, PowerShell Scripting, Java.
- Ability to automate using scripting language.
- Experience using regular expression.
- Support MS Windows Server 2008 or higher.
- Experience supporting UNIX environments.
- Experience supporting SunGard Front Arena.
- Experience supporting web applications and troubleshooting within the web browser.
- Understanding and experience in a Citrix and VMWare environment.
- Preferred Certifications: SQL, MCSA, ITIL
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