Helpdesk Specialist

2 weeks ago

Huntsville, United States Electronic Systems Full time

Overview:

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is committed to collaborating closely with our internal clients to fulfill their staffing needs.

Our client in higher education is seeking a Helpdesk Specialist with a focus on IT-Print Support and Network Administration to work a 6-month contract assignment (onsite) in Huntsville, AL. The Helpdesk Specialist will play a crucial role in maintaining and optimizing network infrastructure. The ideal candidate should be highly knowledgeable of Microsoft M365/O365, Active Directory, and Identity and Access Management (IDA) as well as IT Print Solutions and support. This position will involve working on-site daily supporting the staff with the school system.

Responsibilities:

Responsibilities:

  • Administer and maintain the Microsoft M365/O365 environment, ensuring optimal performance and security.
  • Manage and troubleshoot issues related to Active Directory, including user accounts, group policies, and permissions.
  • Implement and maintain Identity and Access Management (IDA) solutions to enhance network security and user authentication.
  • Collaborate with the existing Network Administrator to ensure seamless network operations.
  • Provide technical support and assistance to end-users, addressing network-related concerns promptly and effectively.
  • Monitor network performance and proactively identify and resolve issues to minimize downtime.
  • Assist in the planning and execution of network upgrades and improvements.
  • Maintain documentation of network configurations, changes, and troubleshooting procedures.
Qualifications:

Qualifications:

  • Proven experience in network administration, preferably in an educational or similar environment.
  • In-depth knowledge of Microsoft M365/O365, Active Directory, and Identity and Access Management (IDA).
  • Strong troubleshooting and problem-solving skills related to network infrastructure.
  • Excellent communication and interpersonal skills to work collaboratively with team members and end-users.
  • Ability to work on-site daily at the BCS location.
  • Flexibility and adaptability to meet the dynamic needs of the school system.

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