Contact Center Service Representative

1 month ago

Rancho Cordova, United States SAFE Credit Union Full time
Description

Potential for hybrid/remote opportunities.

Hourly Range: $20.80 - $22.55Exact compensation may vary based on skill, experience and location.

Why SAFE?

SAFE offers so much more than just full medical, vision, dental, 401k matching, HSA, and FSA Learn more about how we support our workforce
  • Professional Development Opportunities: Offering training programs, workshops, and mentorship.
  • Recognition and Appreciation: Regularly acknowledging employee achievements and contributions.
  • Flexible Work Arrangements: Providing options for remote work and flexible scheduling.
  • Positive Company Culture: Fostering an inclusive, collaborative, and supportive work environment.
  • Career Growth: Clear paths for career advancement and internal promotions.
  • Work-Life Balance: Encouraging a healthy balance between professional and personal life.
  • Employee Empowerment: Allowing employees to make decisions and have autonomy in their roles.
  • Space of Belonging: ERGs, YOUnity Council and a focus around diversity, equity inclusion and belonging.
  • Wellness Programs: Promoting physical and mental health through wellness initiatives and resources.
  • Strong Leadership: Having leaders who inspire, support, and guide their teams effectively.
  • Sense of Purpose: Creating a sense of mission and aligning company goals with employees' personal values.
POSITION PURPOSEResponsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves customer questions and problems regarding accounts, payments, products, and services. Completes and maintains applicable reports, records, and files. Cross-sells products and services, and supports all functions within the Contact Center.

ESSENTIAL FUNCTIONS AND BASIC DUTIES
  • Process member transaction requests, addressing and resolving concerns, as well as providing solutions.
  • Represent SAFE's Brand Promise by providing a positive and professional experience to members and non-members.
  • Input credit applications for consumer loans and credit lines through LoansPQ application.
  • Conduct extensive member profiling to determine members' needs.
  • Achieve member service standards, sales performance expectations, and quality Business Partner referrals through SAFE's referral application.
  • Provides phone support and simulates or recreates problems to provide resolution to members for operating difficulties.
  • Consult with other departments and branches to assist with members' needs.
  • Maintain posting drawer and balance daily; close drawer at the end of each shift.
  • Maintain an ongoing awareness of developments and changes in policies, procedures, products, and services.
  • Complete opening and closing checklists, when applicable.
  • Adhere to Attendance and Punctuality Guidelines.
  • Complete other duties, as assigned.
QUALIFICATIONS

Education/Certification:

High school diploma, or equivalent.

Required Knowledge:

Customer service experience required.

Experience Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills/Abilities:
  • Excellent communication and public relations skills.
  • Ability to work well under pressure.
  • Computer and related software application skills, including Microsoft Word and Excel.
  • Solid math skills and bookkeeping abilities.
WORK ENVIRONMENT/PHYSICAL DEMANDS SUMMARY

LANGUAGE SKILLS
  • Excellent communication skills (verbal, written, listening skills, and empathy).
  • Expert ability to build relationships with other leaders, business partners, and stakeholders.
MATHEMATICAL SKILLS AND REASONING ABILITY
  • Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
  • The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision.
  • The noise level in the work environment is usually moderate.


INTENT AND FUNCTION OF JOB DESCRIPTIONS

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

  • Patient Services Representative

    3 days ago

    Rancho Cordova, California, United States Unavailable Full time

    About the RoleWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at Dignity Health Medical Foundation. As a Patient Service Representative, you will be the first point of contact for our patients, physicians, and other stakeholders, providing exceptional customer service and support.Key ResponsibilitiesProvide...

  • Client Services Ambassador

    4 days ago

    Rancho Cordova, California, United States Service Champions Full time

    About the RoleWe are seeking a highly skilled Client Services Representative to join our team at Service Champions. As a Client Services Representative, you will be the primary point of contact for our clients, providing exceptional service and support to ensure their needs are met.Key ResponsibilitiesClient Communication: Respond to a high volume of inbound...

  • Collision Center Customer Service Representative

    2 weeks ago

    Cordova, United States DeSoto Collision Center Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. About the Organization Desoto Collision Center is a locally owned, family...

  • Customer Service Center Representative

    1 week ago

    Rancho Cordova, California, United States SAFE Credit Union Full time

    Opportunity for hybrid or remote work arrangements.Hourly Compensation: $22.55 Actual pay may differ based on qualifications, experience, and geographic location. Why Choose SAFE? SAFE provides more than just comprehensive medical, vision, dental, 401k matching, HSA, and FSA benefits. Discover how we prioritize our employees through: Professional...

  • Call Center Representative

    2 weeks ago

    Rancho Cordova, United States TEKsystems Careers Full time

    *Description:* The main function of a Call Center Representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue offer possible solutions or providing follow-up as needed....

  • Call Center Representative

    5 days ago

    Rancho Cordova, United States TEKsystems Careers Full time

    *Description:* The main function of a Call Center Representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue offer possible solutions or providing follow-up as needed....

  • Customer Service Representative

    3 days ago

    Rancho Cordova, California, United States SAFE Credit Union Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our Contact Center team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our members, resolving their inquiries and concerns in a prompt and professional manner.Key ResponsibilitiesProcess member...

  • Call Center Representative

    6 days ago

    Rancho Cordova, United States TEKsystems Full time

    Description: The main function of a Call Center Representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue offer possible solutions or providing follow-up as needed....

  • Customer Service Representative

    3 months ago

    Rancho Cordova, United States MMC Group Full time

    **Job Details** **Call Center** Customer Service Representative Rancho Cordova, CA Posted: 2/28/2022 Job Description Job ID#: 52582 Job Category: Call Center Position Type: *W2 Positions Available: 8 Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large...

  • Call Center Representative

    1 week ago

    Rancho Cordova, United States Great Day Improvements: A Family of Brands Full time

    Overview K-Designers Home Remodeling Leader - Call Center Representative Are you looking for the opportunity to earn Full-time Pay in just Part-time Hours?  Does being part of a rapidly growing, industry-leading organization that is part of a Billion Dollar/year company - offering growth opportunities, sound exciting? If you have the desired...

  • Call Center Representative

    3 months ago

    Rancho Cordova, United States Great Day Improvements: A Family of Brands Full time

    Overview: K-Designers Home Remodeling Leader - Call Center Representative Are you looking for the opportunity to earn Full-time Pay in just Part-time Hours? Does being part of a rapidly growing, industry-leading organization that is part of a Billion Dollar/year company - offering growth opportunities, sound exciting? If you have the desired...

  • Call Center Representative

    2 weeks ago

    Rancho Cordova, United States TEKsystems Careers Full time

    *Job Description:* The main function of a Call Center Representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue offer possible solutions or providing follow-up as needed....

  • Call Center Representative

    2 weeks ago

    Rancho Cordova, United States TEKsystems Full time

    Job Description: The main function of a Call Center Representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue offer possible solutions or providing follow-up as needed....

  • Patient Services Rep

    2 days ago

    Rancho Cordova, United States Unavailable Full time

    Overview Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity...

  • Patient Services Rep

    2 months ago

    Rancho Cordova, United States Dignity Health Full time

    Overview Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity...

  • Patient Services Rep

    4 days ago

    Rancho Cordova, United States Dignity Health Full time

    Overview Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity...

  • Patient Services Rep

    2 months ago

    Rancho Cordova, United States Dignity Health Full time

    Overview Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity...

  • Call Center Representative

    1 week ago

    Rancho Cordova, United States Great Day Improvements: A Family of Brands Full time

    Overview K-Designers Home Remodeling Leader - Call Center Representative (Evening Shift) Are you looking for the opportunity to earn Full-time Pay in just Part-time Hours?  Does being part of a rapidly growing, industry-leading organization that is part of a Billion Dollar/year company - offering growth opportunities, sound exciting? If you have the...

  • Call Center Representative

    2 months ago

    Rancho Cordova, United States Great Day Improvements: A Family of Brands Full time

    Overview: K-Designers Home Remodeling Leader - Call Center Representative (Evening Shift) Are you looking for the opportunity to earn Full-time Pay in just Part-time Hours? Does being part of a rapidly growing, industry-leading organization that is part of a Billion Dollar/year company - offering growth opportunities, sound exciting? If you have the...

  • Customer Service

    2 weeks ago

    Rancho Cordova, United States Renewal by Andersen of Sacramento Full time $23

    Job DescriptionJob DescriptionDescription:The Call Center Representative position exists to provide a world class homeowner experience while setting high quality appointments. The primary focus of this role is to actively listen to homeowner needs, then provide a consultative appointing experience to well represent RBA.RESPONSIBILITIESThis position is...