Customer Service Representative

5 months ago

Rancho Cordova, United States MMC Group Full time

**Job Details**

**Call Center**

Customer Service Representative Rancho Cordova, CA Posted: 2/28/2022 Job Description Job ID#: 52582

Job Category: Call Center

Position Type: *W2

Positions Available: 8

Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Get started on your career journey today Apply to become a part of the MMC Team

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Job Requirements **JOB SUMMARY:** The Client Service Representative is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center. **EDUCATION/EXPERIENCE:** High school diploma or GED required, Associate degree is preferred; ability to maintain confidentiality and security of all information; ability to comply with current and updated policies and procedures; ability to interact courteously and effectively with a diverse population; cultural competency; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently; proficient in the use of Microsoft Office products, must be able to remain in a stationary position for an extended period of time; occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds; work is constantly performed in an office environment. **JOB RESPONSIBILITIES:**

- Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services

- Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken

- Follow standard operating procedures to ensure consistency and accuracy

- Address customer's inquiries and resolve problems to ensure that appropriate changes are made

- Refer unresolved customer grievances to designated departments for further investigation

- Communicate with supervisor regarding any potential needs or concerns

- Perform data entry accurately

- Perform other duties as assigned by management

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