Patient Service Representative

3 months ago


State Line, United States Coastal Family Health Center Full time
Description

The role of the Patient Service Representative (PSR) is to function as a multi-skilled, technical person responsible for customer service, electronic patient registration/data processing, patient scheduling, revenue control and to serve as support personnel to the clinical staff members. The PSR will work within the scope of his/her job description using the demonstrated competencies consistent with the role.

Knowledge, Skills, and Abilities
  • Basic computer knowledge as well as medical office procedures and practices.
  • Ability to work and professionally communicate effectively with patients, providers, coworkers, visitors etc..
  • Arrive on time and follow daily assigned schedule.
  • Able to organize and use time and resources effectively.
  • Ability to Multitask, stop and start and work with interruptions
  • Ability to function independently.
  • Ability to follow oral and written instructions timely and accurately.
  • Ability to keep patient and staff information confidential.
  • Ability to travel to other sites, if needed.
  • Must be able to sit, stand, bend, lift and move intermittently during the work day.
Qualifications/Education Requirements
  • To qualify for this position the employee will be a graduate of an accredited high school or in receipt of a GED certificate; medical experience preferred, but not required. Candidate must be able to demonstrate a caring and positive attitude.
  • Must be self-directed, motivated and demonstrate the ability to work independently and within a team.
Core Competencies
  • Competent in both oral and written English.
  • Bilingual a plus but not required, unless hired in that additional capacity.
  • Must maintain confidential and sensitive information.
  • Ability to accurately record and input data.
  • Ability to work independently.
  • Upholds, complies with, and enforces the Core Principles and Code of Conduct.


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