Customer Service Representative
4 days ago
Binson's Medical Equipment & Supplies is seeking a highly skilled Customer Service/Recovery Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving account issues, and ensuring a positive experience for our patients.
Key Responsibilities- Respond to customer inquiries and resolve account issues in a timely and professional manner
- Update customer information and document customer inquiries
- Follow up on accounts where payment has not been received
- Obtain written orders from physicians and verify insurance
- Competitive wages and benefits
- Health, Dental, Vision, and Life Insurance
- Employee discount on retail stores/pharmacies
- Paid Holidays/Floating Day
- Paid Vacation
- 401k Retirement Savings
- Growth & Advancement Opportunities
- Referral bonuses
- Paid training
- High school diploma or equivalent
- Effective verbal and written communication skills
- Ability to navigate a desktop computer and multi-line phone
- Knowledge of healthcare payers and MI collection laws preferred
- Knowledge of insurance eligibility preferred
- 26834 Lawrence Ave. Center Line, MI
- Monday-Friday 8:30 AM - 5:00 PM
- Flex schedule available after training period
- Must train on-site
- Hybrid, remote, and flex schedule options available after training
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