Patient Access Representative

1 month ago


State College, Pennsylvania, United States Geisinger Health System Full time
Job Summary

Geisinger's Patient Access Representatives (PARs) are excellent communicators who handle patient inquiries every day - all while maintaining empathy, professionalism and providing a positive patient experience.

Key Responsibilities
  • Check patients in for appointments and accurately verify demographics.
  • Assure all check-in procedures are completed and monitor patient wait times, communicating changes to the patient as necessary.
  • Read and interpret insurance responses.
  • Understand general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
  • Ensure patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
  • Communicate financial obligations to patients and collect fees at time of service as appropriate.
  • Communicate the purpose of and complete all necessary regulatory forms with patient.
  • Complete patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
  • Process multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
  • Notify patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collect accordingly.
  • Perform cash posting following department guidelines.
  • Avoid confidentiality and maintain high regard for patient confidentiality.
  • Accurately perform medical record maintenance and releases.
  • Assist with referrals and pre-certifications, at the time of encounter.
  • Properly utilize and maintain patient recall and reschedule lists.
Benefits
  • Full benefits (health, dental and vision) starting on day one.
  • Three medical plan choices, including an expanded network for out-of-area employees and dependents.
  • Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA).
  • Company-paid life insurance, short-term disability, and long-term disability coverage.
  • 401(k) plan that includes automatic Geisinger contributions.
  • Generous paid time off (PTO) plan that allows you to accrue time quickly.
  • Up to $5,000 in tuition reimbursement per calendar year.
  • MyHealth Rewards wellness program to improve your health while earning a financial incentive.
  • Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones.
  • Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.


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