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Sales Support Engineer

4 months ago

Chicago, United States S&C Full time
Job Description

JOB SUMMARY

As part of the Sales Operations organization, the Sales Support team members are the primary liaison between the outside sales force and production operations for all S&C's Pad-Mounted Gear engineer-to-order products.

The Sales Support Engineer primary responsibilities include reviewing system applications with customers, outside sales, application engineering, and design engineering to collaboratively develop effective solutions using S&C products and services. Responsibilities also include developing custom pricing, issuing quotations, creation of sales orders, and general oversight of the orders throughout the design and production cycle.

The responsibilities of this position include, but are not limited to, the following:
  • Provide pre-sales technical support to customers and the outside sales team, including reviewing customer specifications and assisting in formulating the commercial strategy to best address customer needs.
  • Act as a source of product knowledge for customers leveraging a comprehensive understanding of S&C's offerings and customization capabilities to tailor solutions to specific application requirements.
  • Prepare key customer deliverables, including price estimates, quotations, and sales orders in collaboration with the outside sales team and other departments at S&C.
  • Act as a key point of contact for customers, outside sales, and inside sales, responding to application, technical, and commercial queries with timely responses, escalating and connecting with other experts S&C when needed.
  • Participate in customer visits, including plant tours, acceptance testing, and associated functions. Offer application expertise and answer questions, using information gathered from visits to ensure application proposals are accurate and correctly address the needs of the customer.
  • Participate in process improvement activities, acting as a knowledge source and recommending solutions to improve processes in accordance with LPS principles.
  • Understand and comply with all applicable Company policies and rules.
To select this job as one of interest to you, at a minimum, you must have the following:
  • Bachelors of Science degree in Mechanical or Electrical Engineering or equivalent experience
  • 0-3 years of demonstrated experience directly supporting the application of medium-or low-voltage switchgear, with direct customer interaction.
  • Basic understanding of electromechanical products, mechanical concepts, and communications equipment/protocols.
  • Ability to initiate engaging discussions with senior members of the group to identify project specific needs and articulate how S&C's solutions address those issues.
  • Skilled in conveying key concepts effectively and addressing objections collaboratively with supporting team members.
  • Solid communication skills, (written, verbal, listening and presentation), able to articulate basic technical concepts clearly and concisely to a diverse range of stakeholders
  • Sound organizational, planning and project management skills, coordinating internal and external resources and juggling key account demands
  • Rounded interpersonal skills to establish meaningful relationships and foster collaborative working relationships amongst diverse audiences
  • Self-motivated with the demonstrated ability to thrive in a fast-paced environment, including the ability to meet tight deadlines.
  • Basic financial acumen and numerical ability with the ability to understand the details of sales proposals.
  • Proficient computer skills, including experience using Oracle and Microsoft Office suite (Excel, Word, Outlook)
  • Good working knowledge of CRM and other sales-related software, including Salesforce.com.
  • The ability to travel as required.
MAJOR PHYSICAL DEMANDS
  • Standing: Occasional standing for work
  • Lifting: Occasional lifting of switchgear components, less than 40 pounds
  • Walking: Occasional walking throughout the facility
  • Carrying: Occasional carrying of light objects
  • Pushing: Infrequent pushing of objects
  • Pulling: Infrequent pulling of objects
  • Bending: Occasional bending during access to equipment
  • Reaching: Infrequent reaching
  • Handling: Occasional handling of parts or tools
  • Environment: Standard office / lab work space with occasional trips to factory areas

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About Us

In 1909, S&C Electric Company transformed the delivery of safe, reliable electricity with the invention of the Liquid Power Fuse. Today, as the world faces extreme weather events and the demand for electricity grows, S&C continues to innovate and advance the electrical grid, ensuring reliable and resilient power for homes, communities, and critical infrastructure around the world.

With a diverse, global workforce and core values around integrity, safety, and quality, S&C is a trusted industry leader and top workplace that offers meaningful careers to more than 3,500 team members. As a people-first organization, S&C is committed to fostering an inclusive and collaborative workplace where team members advance their careers through robust talent-development programs and involved leadership.

S&C's deeply rooted belief diversity fosters greater creativity, innovation, and success guides the company to advance and sustain a diverse, equitable, and inclusive workplace culture.

About the Team

In the (Engineering, Design) department, we are responsible for creatively addressing customers' needs, pioneering industry changes, and understanding each step, from R&D to production. We strive to not only solve the unique challenges our customers face today, but to create breakthrough technologies enabling them to effectively navigate the demands of the grid of tomorrow. As S&C innovates for reliability, progress, and longevity, our work continues S&C's legacy of creating game-changing technology and advancing the energy industry.