Patient Advocate
4 weeks ago
General Summary of PositionJob Summary: MedStar Health is looking for a Patient Advocate to join our team at MedStar Franklin Square Medical CenterThe Patient Advocate will ensure that all patients, families, and guests receive the best customer service experience by eliminating conflicts, offering coaching, and creating a consistent welcoming experience across all our entry points. Works collaboratively from a leadership level with all functional units, departments, and clinics to resolve patient complaints and grievances. Ensures department compliance with The Joint Commission guidelines. Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move Primary Duties: Researches and analyses customer grievances and complaints; and composes appropriate verbal and written responses to resolve their concerns amicably. Escalates to Director of Risk management when needed. Addresses lost belongings complaints as well. Escalates concerns for claims or serious safety events to the Medical Director of Quality, Risk and Safety.Identifies areas for improvement and provides/presents detailed recommendation and proposed action plans to Quality and Risk leadership.Monitors patient relations, changes efforts and evaluate metrics. Reviews concerns with patients and families in patient areas, including outpatient settings, inpatient rooms, and the ED (Emergency Department). Follows up directly with patients to ensure that issues have been resolved to their satisfaction.Performs periodic auditing of complaints and grievances to ensure MedStar Franklin Square Medical Center and CMS guidelines compliancy.Participates in local entity patient experience team meetings and other action committees.Qualifications: Bachelor's degree in business management, Hospitality, Healthcare Administration, or another related field.2 years of progressively more responsible job-related experience, ideally in service excellence. Working knowledge of improvement processes.This position has a hiring range of $23.19 - $38.49
-
Patient Financial Advocate
4 weeks ago
Baltimore, United States Medix Full timeMedix is hiring a Patient Financial Advocate for a healthcare system in Baltimore, MD! Location: Baltimore, MD Schedule: Monday - Friday, 8:00am to 5:00pm Pay: $17 - $19 Job Description: This position is responsible for pre-registration activities and gathering demographic information for intake. The main responsibilities of this role are to perform...
-
Patient Advocate
2 days ago
Baltimore, Maryland, United States Tribute Home Care Full timeJob SummaryWe are seeking a highly skilled and compassionate Nurse Case Manager to join our team at Tribute Home Care. As a key member of our staff, you will play a vital role in delivering exceptional patient care and support to our clients and their families.Key ResponsibilitiesClient Assessment and Care Planning: Conduct thorough assessments of clients'...
-
Patient Care Advocate
2 days ago
Baltimore, Maryland, United States Facility GRACE MEDICAL CENTER Full timeJob Summary:At Facility GRACE MEDICAL CENTER, we are seeking a highly skilled and compassionate Social Worker to join our team. As a Social Worker, you will play a critical role in providing direct services to patients and families to identify and resolve problems that impede discharge planning or the patient's use of healthcare resources.Key...
-
Patient Advocate
2 days ago
Baltimore, Maryland, United States InsideHigherEd Full timeJob SummaryWe are seeking a highly skilled and compassionate Case Manager to join our team at InsideHigherEd. As a Case Manager, you will play a critical role in providing exceptional care and support to individuals living with HIV/AIDS.Key ResponsibilitiesCase Management: Develop and implement individualized care plans to address the unique needs of...
-
Community Health Advocate
2 months ago
Baltimore, Maryland, United States MEDSTAR HEALTH Full timeGeneral Summary of PositionJob Summary:MedStar Health is looking for a Community Health Advocate to join our team at Franklin Square Medical Center The ideal candidate will have personal knowledge of the target population, as shown by residency in that neighborhood, cultural competency, and knowledge of local resources and system navigation.The Community...
-
Community Health Advocate
2 months ago
Baltimore, Maryland, United States MEDSTAR HEALTH Full timeGeneral Summary of PositionJob Summary:MedStar Health is looking for a Community Health Advocate to join our team at MedStar Good Samaritan Hospital The ideal candidate will have personal knowledge of the target population, as shown by residency in that neighborhood, cultural competency, and knowledge of local resources and system navigation.The Community...
-
Community Health Advocate
22 hours ago
Baltimore, Maryland, United States LifeBridge Health Full timeCommunity Health AdvocateJob Summary:As a Community Health Advocate with LifeBridge Health, you will play a vital role in extending psychosocial support services to individuals in need. Your primary responsibility will be to provide direct services through education, advocacy, and services coordination to empower clients to overcome psychosocial barriers to...
-
Medical Assistant/Community Health Advocate
2 months ago
Baltimore, Maryland, United States MEDSTAR HEALTH Full timeGeneral Summary of PositionJob Summary: Medstar Health is looking for a Medical Assistant/Community Health Advocate to join our team at MedStar Harbor Hospital As a Medical Assistant/Community Health Advocate, you will serve on the MedStar Mobile Health Center's operations team, as a medical assistant and community health advocate. Reports to Multi-Site...
-
Nurse Practitioner
2 days ago
Baltimore, Maryland, United States Northwest Healthcare Center Full timeJob Summary:We are seeking a skilled Licensed Practical Nurse (LPN) to join our team at Northwest Healthcare Center. As a LPN, you will play a vital role in providing high-quality patient care and contributing to our mission of delivering exceptional healthcare services.Responsibilities:Provide direct patient care, including administering medications, wound...
-
Care Advocate
4 weeks ago
Baltimore, United States ALLMED Staffing Full timeLarge managed care company is looking for a Behavioral Health Care Advocate for telephonic assessment and triage of participants in behavioral health crisis. WORK LOCATION: FULLY REMOTE. MUST RESIDE IN MARYLAND PAY: $35.00 CONTRACT DATES: ASAP to 12/31/24 HOURS: Mon-Fri, 8-5 (40 hrs/wk)RESPONSIBILITIES Guide telephonic reviews, obtain relevant clinical...
-
Care Advocate
4 weeks ago
Baltimore, United States Allmed Staffing Inc Full timeJob DescriptionJob DescriptionLarge managed care company is looking for a Behavioral Health Care Advocate for telephonic assessment and triage of participants in behavioral health crisis.WORK LOCATION: FULLY REMOTE. MUST RESIDE IN MARYLANDPAY: $40.00CONTRACT DATES: ASAP to 12/31/24HOURS: Mon-Fri, 8-5 (40 hrs/wk)RESPONSIBILITIESGuide telephonic reviews,...
-
Care Advocate
1 week ago
Baltimore, United States Allmed Staffing Inc Full timeJob DescriptionJob DescriptionLarge managed care company is looking for a Behavioral Health Care Advocate for telephonic assessment and triage of participants in behavioral health crisis.WORK LOCATION: FULLY REMOTE. MUST RESIDE IN MARYLANDPAY: $40.00CONTRACT DATES: ASAP to 12/31/24HOURS: Mon-Fri, 8-5 (40 hrs/wk)RESPONSIBILITIESGuide telephonic reviews,...
-
Patient Advocacy Specialist
2 weeks ago
Baltimore, Maryland, United States LifeBridge Health Full timePOSITION OVERVIEW:This role is dedicated to managing and facilitating the overall process of patient and family feedback, including compliments, complaints, and grievances. The specialist acts as an advocate for patients and their families, ensuring their needs are addressed effectively. This position involves fostering communication between patients,...
-
Emergency Room Nurse
5 days ago
Baltimore, Maryland, United States Health Advocates Network Full timeJob Summary:Health Advocates Network is seeking experienced Emergency Room Registered Nurses to join our team. As an ER RN, you will be responsible for providing high-quality patient care in a fast-paced emergency room setting.Responsibilities:Provide direct patient care to emergency room patients, including assessment, diagnosis, and treatment.Collaborate...
-
Grievance Specialty
2 weeks ago
Baltimore, United States LifeBridge Health Full timePerforms and supports the overall patient/family compliment, complaint and/or grievance process, including intake, processing, and resolution. Advocates for patients and families with expressed needs. Facilitates communication between patients/famili Relations, Patient, Coordinator, Hospital, Processing, Healthcare
-
Patient Care Liaison
5 days ago
Baltimore, Maryland, United States Facility GRACE MEDICAL CENTER Full timeJob Title: Community Care CoordinatorCompany: Facility GRACE MEDICAL CENTERThe Community Care Coordinator plays a vital role in enhancing the health and well-being of patients through effective communication and support. Under the guidance of the designated Community Care Manager, this position collaborates with an Interdisciplinary Team to ensure that...
-
Grievance Specialty
2 months ago
Baltimore, United States LifeBridge Health Full timeJOB SUMMARY: Performs and supports the overall patient/family compliment, complaint and/or grievance process, including intake, processing, and resolution. Advocates for patients and families with expressed needs. Facilitates communication between patients/families and hospital staff. Explains hospital policies and procedures to patients and families. Visits...
-
Patient & Guest Relations Rep
1 month ago
Baltimore, Maryland, United States MEDSTAR HEALTH Full timeGeneral Summary of PositionMedStar Harbor Hospital has a full time, day/evening shift with rotating weekends opening for a Patient &Guest Relations Representative. This position serves as a primary contact topatients, family members, or visitors and provides appropriate informationregarding patients and location of services and may direct or escort...
-
Medication Support Advocate
1 week ago
Baltimore, Maryland, United States emocha Mobile Health Inc. Full timePatient Navigator PositionAt emocha Mobile Health Inc., we are dedicated to enhancing the quality of patient care through our innovative approach to medication adherence and Directly Observed Therapy. Our unique model integrates personalized video coaching, educational resources, and motivational content, effectively connecting healthcare professionals,...
-
Community Health Advocate
2 days ago
Baltimore, Maryland, United States LifeBridge Health Full timeCommunity Health WorkerJob Summary:As a Community Health Worker at LifeBridge Health, you will play a vital role in providing direct services to individuals and families in need. Your primary responsibility will be to extend psychosocial support services by means of education, advocacy, and services coordination.Key Responsibilities:Gather information...