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Failure Analysis Engineer

2 months ago


Santa Clara, United States Rootshell Inc Full time

Hello All,

Greetings from Rootshell Inc.

Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking Failure Analysis Engineer for one of our client, Please share your resume with current location & full contact info

Title:Failure Analysis Engineer

Location:Santa Clara, CA(onsite)

Job Description:

Drive returned product Failure Analysis, characterizing failures, and escalating issues and trends to the Hardware Quality Engineering team

Resolve escalated RMAs by determining the hardware root cause of the failure issue.

Track and report on RMA failure trends by product and cause to the Tech Ops team.

Track the progress of all in-progress RMAs requiring FA and prioritizing accordingly.

Monitor process and product corrective actions to ensure changes were in fact effective in improving the product.

Maintain accurate data entry into SAP and Salesforce database tools.

Regards,

Steve

steve@rootshellinc.com