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Collections Specialist

1 month ago

Overland Park, United States Corporate Propio Language Services Full time

At PropioLanguage Servicesour mission is to innovate and connect people anywhere, anytime. We believe our technology-forward commitment allows us to offer a full suite of over-the-phone, video remote, in-person interpreting, translation and localization services. Our services provide Limited English Proficient speakers access to basic life services (hospital, legal, education, etc.) through our clients.

We are currently seeking a talented Collections Specialist to join us at our corporate headquarters in Overland Park, KS. This role will be part of the Accounts Receivable team and will primarily be responsible for collecting and applying payments across multiple subsidiaries. The person who will be successful in this role will enjoy working for a growing company, leveraging technology to achieve efficiencies, and collaborating across departments to achieve collections goals. This position will work closely with the Collections Supervisor and will report directly to the Accounts Receivable Manager.

Duties and Responsibilities

  • Own collections outreach (via email and phone) for a portfolio of customers in accordance with established process, using provided outreach templates
  • Work in tandem with Collections Supervisor to suggest and implement process improvements
  • Monitor A/R Aging report and follow up on overdue bill payments
  • Ensure payments are received and applied in a timely manner
  • Maintain accurate collections notes on all accounts in Salesforce/NetSuite and other applicable systems
  • Leverage customer portals to track status of payments
  • Perform research and resolve invoice discrepancies in a timely manner
  • Answer customer inquiries
  • Escalate collections accounts internally and externally per set escalation guidelines
  • Research and resolve invoice discrepancies/issues
  • Collaborate with Client Services to resolve account setup issues or similar issues that impact collections
  • Engage Client Services team on escalated accounts
  • Pull invoice copies and collections activity logs to submit to third party collections agency for oldest accounts
  • Coordinate with internal legal counsel to track accounts escalated to legal
  • Manage/monitor effective disconnection and reconnection for accounts
  • Work in tandem with Collections Supervisor to suggest and implement process improvements
  • Work with internal teams to resolve invoicing issues to drive cash flow
  • Work on special projects as assigned by the Accounts Receivable Manager
  • Other duties as assigned by management
Qualifications
  • Bachelor's Degree in Accounting or Finance preferred, but not required
  • 3+ years' experience with B2B collections (end to end process)
  • Working knowledge of AR processes
  • Ability to communicate professionally and effectively with customers, using a blend of a customer service and collections mindset to achieve success
  • Ability to identify and flag when an account should potentially be handled outside of normal process
  • Comfort handling changing priorities and unexpected circumstances
  • Excellent time management skills with a proven ability to meet collections targets
  • Must be comfortable using technology


Propio is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal background check, drug screen, education, and employment verification.