Business Operations Analyst

2 weeks ago

Hoboken, United States NICE Full time

At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.

So, what's the role all about?

As a Business Operations Analyst, you will help increase the productivity of our sales force and revenue growth of the Americas Region. You will implement data analytics of our current sales practices and performance, with a focus on identifying, developing and implementing operational improvements to drive results.
How will you make an impact?

  • Collect, analyze, and report vast volumes of sales and operational data from various internal systems including amongst others our BI platform, Salesforce.com, Order Admin Systems, and ERP
  • Evaluate sales trends, records and performance by territories and product offerings against sales quotas at a regional, segment, territory and individual sales executive level, to drive efficiency and improvements in our business operations
  • Present insightful business insights on an on-going basis to the regional management team, operational improvement areas, and enforce implementation across sale
  • Extensive strategic thinking, planning, implementation and enforcement of business improvement initiatives between sales, presales, services, product, legal and finance.
  • Involvement in developing, tracking and monitoring regional sales-related KPIs such as pipeline generation, pipeline growth and development, and sales team's productivity to improve internal processes
  • Partner with sales management and sales executives in supporting day to day operational decisions such as go-to-market plans, accounts coverage, quota assignments, internal mobility, product assignments and territories structuring
  • Evaluate internal and external economic conditions to assist in the development and evaluation of the sales forecast, and constant improvement of go-to-market plans
  • Have a strong perspective on both the evolution and future direction of our industry as well as be a great communicator and innovator who is highly self-motivated
Have you got what it takes?
  • 2+ years of experience preparing complex operational and business analysis experience- preferably sales operations experience
  • Experience in collaborating with business leaders and key stakeholders to deliver data-driven efficiency improvements
  • Experience in a top-tier consulting firm is highly desirable
  • Experience in a global technology company; Enterprise software company experience is strongly preferred
  • Excellent data management and analysis capabilities
  • Excellent presentation and communication skills
You will have an advantage if you also have:
  • Experience/knowledge of CCaaS, CX, and Conversational Ai solutions.
  • Experience/knowledge selling a full suite of SaaS products.
  • A BS in Computer Science, Finance, Business Administration, Accounting, or other business related field required, MBA (preferred)

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are pssionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr

Requisition ID: 3851Reporting into: VP of Business Operations
Role Type: Individual Contributor

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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