Business Operations Consultant

3 weeks ago

Hoboken, United States NICE Full time

At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.

So, what's the role all about?

We are looking for our next Business Operations Project Manager to be part of the Customer Operations Office to lead E2E projects and processes, design, and implementation for post sales domains.

How will you make an impact?

  • Serve as a Project Manager for the Global Customer Operations organization, focused on post sales unites (Services, Support, Business Partners etc.)
  • Ongoing learning and managing discovery phases of a new business processes while interviewing different stockholders and self-learning
  • Manage discussion to identify and suggest the best practice process to handle business challenges
  • Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements
  • End-to-end accountability for internal process-change projects, from business requirement definition and planning to successful delivery and implementation
  • Consume company's data and BI reports for process discovery and business insights
  • Manages and supports operational issues, new needs, and questions raised by the business around post sales processes and systems
  • Lead process rollout to wide population including workshops, UAT, and training
  • Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion
Have you got what it takes?
  • BSc. in Industrial & Management Engineering or related degree
  • 5+ years of experience as a Project Manager of a Global Multinational environment in the software industry
  • Excellent understanding of business processes
  • Experience in leading discovery, solution suggestion and implementation phases in projects
  • Hands-on experience with corporate applications (like SFDC, Service Now, etc.)
  • Self-learning capabilities, via reading, interviewing and data analysis
  • Managerial skills and experience in matrix management
  • Experience leading multi-activities in parallel
  • Experience working closely with IT
  • Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution
  • Successful track record in business analysis, setting priorities, shaping processes, and developing an infrastructure that creates a stronger and more efficient organization
  • Highly organized, dynamic, and self-motivated team player with a flexible and creative approach
  • Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders
You will have an advantage if you also have:
  • MBA
  • Experience in a Consulting company
  • Knowledge in Professional Services & Support processes and systems


What's in it for you?

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr

Enjoy NICE-FLEX

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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