Customer Service Representative

1 month ago

Liverpool, United States Pathfinder Bank Full time

Job Type

Part-time

Description

Are you passionate about making a positive impact in your local community? Do you thrive in a dynamic, collaborative, and engaging work environment? If so, we have the perfect opportunity for you at Pathfinder Bank

About Us: At Pathfinder Bank, we take pride in being more than just a financial institution - we are a community-focused bank committed to building lasting connections in Central New York. As a key player in our Market, you'll have the chance to make a meaningful impact on the people and businesses in our community while developing long-lasting, trusted relationships.

Why Join Us:

Community-Centric: Your role at Pathfinder Bank goes beyond being a trusted financial advisor; it's about actively contributing to the growth and prosperity of the local community we serve.

Collaborative Environment: Thrive in a fast-paced, collaborative, and engaging work environment where your ideas are valued, and teamwork is celebrated. We believe that together, we can achieve more.

Employee Support: We understand the dedication and hard work our employees put in, and we are committed to ensuring you feel supported, appreciated, and rewarded for your contributions.

Flexibility: Enjoy the flexibility of a family-friendly work environment that understands the importance of work-life balance.

Key Responsibilities:

Relationship Building: Cultivate and strengthen personal and business relationships within the local community. As a Customer Service Representative you will be "face of Pathfinder Bank".

Customer Service: Lead by example and inspire those around you to deliver exceptional service. Your interactions with internal and external customers will be instrumental in creating a positive and inclusive environment.

Local Touch: Embrace the opportunity to immerse yourself in the unique needs and aspirations of our local community. Your insights will guide our efforts to provide tailored financial solutions.

Identify Needs: Interacting with customers and creating relationships is how everyone here at Pathfinder Bank can help turn dreams into reality.

What We Offer:

A fulfilling and rewarding career with opportunities for growth and development.

Competitive compensation and benefits package including paid holidays, paid time off, medical (including virtual care and work-life balance services), vision, and dental insurance, a 401K with a generous match, tuition reimbursement, banking discounts, and more

The chance to be part of a bank that believes in bringing out the best in its talent.

Summary/Objectives

The Customer Service Representative (CSR) is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. The position is a key driver of branch referrals that assist the branch team in achieving their annual goals. The CSR is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in growing the bank, while managing preventable losses and reducing fraudulent activity.

Essential Functions

  1. Deliver exceptional customer experiences including proactively greeting customers, smiling, using their name, and ending each interaction (whether in person or on the phone) by saying, "Thank you for banking with Pathfinder Bank." While maintaining confidentiality of all customer records and documents.
  2. Process a variety of retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing in an accurate and efficient manner. Assist with support work.
  3. Promotes the Bank's products and services and refers customers to the appropriate sales personnel. Answers customers' routine banking questions; refers complex inquiries to management.
  4. Verify check endorsements and funds availability and disburse cash to customers in the conduct of transactions and according to policy. Issue receipts to customers for transactions processed to provide a record of activity. Balance daily work, adhering to all procedures stated in the employee difference policy.
  5. Update customer contact information on an ongoing basis to be sure we have the most accurate data on the even the bank would need to contact them.
  6. Understand and adhere to risk and regulatory standards, policies, and controls. Identify risk-related issues needing escalation to management.
  7. Demonstrate by proactively assisting other branch colleagues when needed as well as actively participating and contributing during branch team meetings.


Requirements

Required Education, Experience and Qualifications
  • High school diploma or equivalent
  • At least one year customer service experience
  • 1-3 years banking experience or cash handling experience
  • Professional in appearance and conduct
  • Intermediate computer skills (Microsoft Office and Outlook)
  • Basic mathematical functions
  • Ability to work as part of a team and assist other team members
  • Ability to adapt to change
  • Attention to detail and quality of work
  • Ability to multi-task
  • Positive attitude


Salary Description

$17-$19 per hour

  • Customer Service Representative

    4 days ago

    Liverpool, New York, United States raymour and flanigan Full time

    About UsRaymour and Flanigan is a leading furniture retailer that values its associates and customers. We believe in treating our associates with respect and dignity, and in return, they provide exceptional service to our customers.Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer...

  • Customer Service Representative

    4 weeks ago

    Liverpool, United States U-Haul Full time

    Compensation Range: $14.20 to $15.62 Hourly Location: 8015 Oswego Rd, Liverpool, New York 13090 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to...

  • Customer Service Representative

    2 months ago

    Liverpool, United States U-Haul Full time

    Compensation Range: $14.20 to $15.62 Hourly Location: 8015 Oswego Rd, Liverpool, New York 13090 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to...

  • Customer Service Representative

    2 days ago

    East Liverpool, Ohio, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeCompany OverviewDOMINO'S FRANCHISERole OverviewWe are seeking a dedicated Customer Service Representative to join our team.Key ResponsibilitiesEngage with customers to address inquiries and provide assistance.Maintain a positive and professional demeanor while handling customer interactions.QualificationsExperience...

  • Customer Service Representative

    2 weeks ago

    Liverpool, Illinois, United States Travelex Currency Services Inc. Full time

    Customer Service Representative - Currency ExchangeJob Type: PermanentHours per week: 24Salary: 9.30 per hourWorking Patterns: Shifts will be provided on a rota basis and flexibility is required across a variety of shifts between Monday to SundayJoin our dynamic team as a Customer Service Representative specializing in Currency Exchange. In this position,...

  • Customer Service Representative

    4 days ago

    East Liverpool, Ohio, United States Circle K Full time

    About Circle KCircle K is a leading convenience store chain that offers a wide range of products and services to its customers. We are committed to providing excellent customer service and creating a positive shopping experience for our customers.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our...

  • Customer Service Representative

    5 days ago

    East Liverpool, Ohio, United States Planet Fitness - Fitton Clubs Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness - Fitton Clubs.Key Responsibilities:Customer Service: Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.Front Desk Activities:...

  • Customer Service Representative

    4 days ago

    East Liverpool, Ohio, United States Planet Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our staff, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring a positive and welcoming experience.Key ResponsibilitiesCustomer Service: Greet...

  • Customer Service Representative

    4 days ago

    East Liverpool, Ohio, United States Tacala Companies Full time

    About Tacala CompaniesTacala Companies is a dynamic and fast-paced organization that values its customers and employees. As a franchisee of Taco Bell, we are committed to providing excellent service and quality food to our customers.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service...

  • Customer Service Representative

    1 month ago

    Liverpool, United States Thermopatch, an Avery Dennison Company Full time

    Job DescriptionJob DescriptionCompany DescriptionAbout Avery DennisonAvery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and...

  • Customer Service Representative

    1 month ago

    Liverpool, United States Avery Dennison Full time

    Company Description About Avery Dennison Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect...

  • Customer Service Representative

    4 days ago

    East Liverpool, Ohio, United States H&R Block Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Franchise Location. As a key member of our front desk team, you will be responsible for providing exceptional service to our clients, ensuring a seamless and personalized experience.Key ResponsibilitiesClient Service: Answer...

  • Customer Service Rep

    1 month ago

    Liverpool, United States Specialty Building Products Full time

    ESSENTIAL FUNCTIONS Confer with customers by telephone in order to provide information about products and services, to take and process orders and to answer customers' questions Keep records of customer interactions and transactions, monitoring orders to ensure expeditious, complete and correct delivery Resolve customer complaints by researching the...

  • Customer Service Representative

    6 days ago

    East Liverpool, Ohio, United States Domino's Franchise Full time

    Job OverviewWe are seeking a highly motivated and experienced Line Cook and Shift Runner to join our Domino's Pizza team. As a key member of our team, you will be responsible for preparing and cooking pizzas to the highest standards, while also providing exceptional customer service to our valued customers.Key ResponsibilitiesPrepare and cook pizzas to...

  • Customer Service Representative

    2 days ago

    East Liverpool, Ohio, United States GetGo Caf + Market Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Store Team Member at GetGo Caf + Market. As a key player in our store operations, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and assisting with daily tasks to ensure seamless...

  • Customer Service Representative

    2 days ago

    East Liverpool, Ohio, United States GetGo Café + Market Full time

    Job SummaryAs a valued member of our team, you will play a crucial role in delivering exceptional customer experiences at GetGo Café + Market. You will be the first and last point of contact for our customers, ensuring a warm welcome and great service throughout their visit.Key ResponsibilitiesMaintain a safe and clean environment for customers and team...

  • Customer Service Representative

    3 days ago

    East Liverpool, Ohio, United States Horizon Innovations Full time

    About the RoleThis exciting position is to be filled in the banking industry as part of direct recruitment in a permanent position.If you are interested in a new professional challenge that fits your personal circumstances and career development plan, then you have come to the right place with us.At Horizon Innovations, we provide individual advice for your...

  • Installation Service Manager

    4 weeks ago

    Liverpool, United States Service Pros Installation Group, Inc. Full time

    Job DescriptionJob DescriptionDescription:About Us:Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation...

  • Customer Service Team Lead

    5 days ago

    East Liverpool, Ohio, United States Youngstown Area Goodwill Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Youngstown Area Goodwill. As a key member of our retail store team, you will be responsible for overseeing the daily operations of the store and donation center in the absence of the store manager or assistant manager.Key Responsibilities:Supervise and...

  • Customer Service Representative

    1 month ago

    Liverpool, United States Renee Neff - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agent might just be the...