Customer Service Representative

1 month ago


Liverpool, United States Avery Dennison Full time

Company Description

About Avery Dennison

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive we employ approximately 34,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

ABOUT THERMOPATCH AN AVERY DENNISON COMPANY

Thermopatch is a global organization, specializing in emblems, transfers and label solutions for textiles since 1934. With our headquarters in Syracuse, NY in the United States of America, we are active in several European countries operating from the Netherlands. Our offices in the Netherlands and the United States work closely together with an extensive network of offices and experienced distributors in the rest of the world to help us achieve our goals.

Job Description

+ Process customer orders

+ Answer customer questions in regards to products, order time frames, delivery timeframes

+ Process order changes when it is possible according to order procedures.

+ Process and provide status on RMA-Return Material Authorization

+ Provides timely and accurate information to incoming customer order status and product knowledge requests

+ Sets up new customer accounts

+ De-escalates customers and notifies management of customers that request to speak with a supervisor

+ Identifies customer complaints and works with management team to resolve the issue

+ Works closely with credit department to resolve credit issues

+ Provides timely feedback to the company regarding customer's concerns

+ Partners with sales team to meet and exceed customer service expectations

+ Performs data entry tasks to maintain customer information database

+ Notify management team for Rush orders to provide customer timely realistic resolution to their needs

+ Notifies the management team for any information needed to complete job functions, IE. Pricing information not present in company system

+ Completes assigned work from supervisor, Quotes , Orders, etc

+ Complete Quotes and orders following company procedure for Pap Plates

+ Complete Quotes and orders following company procedure for available Hpts

Qualifications

+ High School diploma or equivalent required.

+ 1+ years Customer Service or related experience preferred. Knowledge of customer service principles.

+ Strong written, verbal and telephone communication skills.

+ Computer and data entry skills. Organizational skills, detailed oriented and good follow-up

+ Able to effectively manage multiple priorities and issues.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. information will be kept confidential according to EEO guidelines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled



  • Liverpool, United States U-Haul Full time

    Compensation Range: $14.20 to $15.62 Hourly Location: 8015 Oswego Rd, Liverpool, New York 13090 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to...


  • Liverpool, United States U-Haul Full time

    Compensation Range: $14.20 to $15.62 Hourly Location: 8015 Oswego Rd, Liverpool, New York 13090 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to...


  • Liverpool, United States Pathfinder Bank Full time

    Job DescriptionJob DescriptionDescription:Are you passionate about making a positive impact in your local community? Do you thrive in a dynamic, collaborative, and engaging work environment? If so, we have the perfect opportunity for you at Pathfinder Bank! About Us: At Pathfinder Bank, we take pride in being more than just a financial institution – we are...


  • Liverpool, United States Pathfinder Bank Full time

    Job Type Part-time Description Are you passionate about making a positive impact in your local community? Do you thrive in a dynamic, collaborative, and engaging work environment? If so, we have the perfect opportunity for you at Pathfinder Bank! About Us: At Pathfinder Bank, we take pride in being more than just a financial institution - we are a...


  • Liverpool, Illinois, United States Travelex Currency Services Inc. Full time

    Customer Service Representative - Currency ExchangeJob Type: PermanentHours per week: 24Salary: 9.30 per hourWorking Patterns: Shifts will be provided on a rota basis and flexibility is required across a variety of shifts between Monday to SundayJoin our dynamic team as a Customer Service Representative specializing in Currency Exchange. In this position,...


  • East Liverpool, Ohio, United States Planet Fitness - Fitton Clubs Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness - Fitton Clubs.Key Responsibilities:Customer Service: Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.Front Desk Activities:...


  • Liverpool, United States Thermopatch, an Avery Dennison Company Full time

    Job DescriptionJob DescriptionCompany DescriptionAbout Avery DennisonAvery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and...

  • Customer Service Rep

    1 month ago


    Liverpool, United States Specialty Building Products Full time

    ESSENTIAL FUNCTIONS Confer with customers by telephone in order to provide information about products and services, to take and process orders and to answer customers' questions Keep records of customer interactions and transactions, monitoring orders to ensure expeditious, complete and correct delivery Resolve customer complaints by researching the...


  • East Liverpool, Ohio, United States Domino's Franchise Full time

    Job OverviewWe are seeking a highly motivated and experienced Line Cook and Shift Runner to join our Domino's Pizza team. As a key member of our team, you will be responsible for preparing and cooking pizzas to the highest standards, while also providing exceptional customer service to our valued customers.Key ResponsibilitiesPrepare and cook pizzas to...


  • Liverpool, United States Service Pros Installation Group, Inc. Full time

    Job DescriptionJob DescriptionDescription:About Us:Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation...


  • East Liverpool, Ohio, United States Youngstown Area Goodwill Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Youngstown Area Goodwill. As a key member of our retail store team, you will be responsible for overseeing the daily operations of the store and donation center in the absence of the store manager or assistant manager.Key Responsibilities:Supervise and...


  • Liverpool, United States Renee Neff - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agent might just be the...


  • Liverpool, New York, United States Thermopatch, an Avery Dennison Company Full time

    Job OverviewCompany OverviewThermopatch, a subsidiary of Avery Dennison, is a prominent global entity specializing in emblematic, transfer, and labeling solutions for textiles since 1934. With a robust presence in various international markets, we are committed to delivering innovative solutions that enhance branding and consumer engagement.Role...


  • Liverpool, United States Carmine Costantino - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If...


  • Liverpool, United States Grass Pad Inc Full time

    Job Title: Garden Center Customer Service Location: Barry Road Status: Part-Time, Full Time, Hourly, Daytime and Some Weekend Availability Reporting Relationship: Store Manager Work Schedule: Hours vary by season. The Grass Pad is hiring Garden Center Customer Service to work in our Barry Road location. When people visit the Grass Pad, they are greeted by a...


  • East Liverpool, United States Renee Knepper - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryPaid time offSigning bonusTraining & developmentROLE DESCRIPTION:As a financial service Representative with Knepper Ins. Agency Inc., you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your...


  • East Liverpool, United States Heritage Environmental Services Full time

    Job DescriptionJob DescriptionPrimary Purpose: Service customer accounts using the following responsibilities and functions.Essential Functions and Requirements:Ensures Health & Safety is the number one goal by following policies, processed and acting in a safe manner at all times.Requires regulatory understanding of generator requirements.Handles customer...


  • East Liverpool, United States Heritage Environmental Services Full time

    Primary Purpose: Service customer accounts using the following responsibilities and functions.Essential Functions and Requirements:Ensures Health & Safety is the number one goal by following policies, processed and acting in a safe manner at all times.Requires regulatory understanding of generator requirements.Handles customer inquiries and questions...


  • Liverpool, New York, United States Specialty Building Products Full time

    KEY RESPONSIBILITIESEngage with clients via phone to deliver information regarding offerings and services, manage orders, and address inquiries.Maintain detailed records of client interactions and transactions, ensuring timely and accurate order fulfillment.Address client concerns by reviewing order histories and resolving issues related to incorrect...


  • Liverpool, United States Domino's Pizza LLC Full time

    CSR positions refer to in store preparation of food and point of sale service. CSRs job duties include but are not limited to the following;Food Preparation Point of sale contact with consumers Cleaning and light maintenance Placing orders via phone Customer Service, Service, Restaurant, Retail