Customer Service Representative

2 months ago


Liverpool, New York, United States raymour and flanigan Full time
About Us

Raymour and Flanigan is a leading furniture retailer that values its associates and customers. We believe in treating our associates with respect and dignity, and in return, they provide exceptional service to our customers.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in ensuring that our customers have a positive shopping experience. You will be responsible for providing excellent customer service, resolving customer complaints, and working collaboratively with our sales and operations teams.

Key Responsibilities
  • Provide exceptional customer service to our customers, both in person and over the phone.
  • Resolve customer complaints in a timely and professional manner.
  • Work collaboratively with our sales and operations teams to ensure that customer needs are met.
  • Develop and maintain a thorough knowledge of our products and services.
  • Stay up-to-date on company policies and procedures.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work a retail schedule, including days, nights, weekends, and holidays.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A comprehensive training program.
  • A positive and supportive work environment.


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