Customer Service Associate
1 month ago
Customer Service Associates serve as the primary point of contact for prospects and customers, addressing general inquiries, pricing, availability, terms, account information, shipping details, and more. They play a key role in building and maintaining strong business relationships by delivering prompt, accurate service that fosters customer loyalty. The ideal candidate is highly organized, detail-oriented, and possesses excellent communication skills. They are a motivated team player with the ability to manage multiple tasks effectively while meeting deadlines.
Essential Responsibilities
- Provide product pricing, availability, and lead time information to customers.
- Create accounts and maintain customer records, addresses, contacts, requirements and preferences in ERP and CRM databases.
- Interact with shipping departments to ensure accuracy and on-time delivery of customer orders.
- Problem solve customer order issues, track, and expedite orders.
- Manage communication with Sales and other departments to proactively respond to customer needs and maintain customer satisfaction.
- Answer customer questions or direct customer inquiries about our products, services, and other business functions.
- Ensure that purchase orders are processed timely and accurately, manage blanket orders and customer contracts.
- Ensure that complaints are handled efficiently and promptly with abundant communication.
- Ensure that samples are processed efficiently and timely.
- Proactively contact existing customers to seek new orders. Follow-up quotations to secure new orders.
- Work with outside sales team to provide support and service customers.
Qualifications and Experience
- Associate's or Bachelor's degree, or an equivalent combination of education and experience
- 2-3 years' experience
- Excellent written and verbal communication skills
- Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint, Access)
- Proficient with Customer Relationship Management software Salesforce
- Excellent problem-solving and multi-tasking skills
- Customer Service experience with an Industrial Manufacturing company a plus
- Working knowledge of ERP software such as Microsoft Dynamics AX D365
- Understanding of ISO 9000 and AS9100 aerospace quality systems a plus
If you are a driven and experienced customer service professional, we encourage you to apply for this exciting opportunity.
-
Customer Service Associate
1 week ago
Madison Heights, United States Wall Colmonoy Full timeWall Colmonoy located in Madison Heights, MI specializes in advanced materials and surface engineering solutions. We offer thermal spray coatings, brazing products, engineered components, and materials for various industries including aerospace, automotive, and manufacturing. Our focus is on improving performance, durability, and efficiency of components and...
-
Customer Service Associate
4 days ago
Madison Heights, Michigan, United States Career Transitions Full timeJob OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Career Transitions in Madison Heights, MI.ResponsibilitiesRepresent the company in a courteous and professional manner at all times.Proactive communications with customers regarding services delivered by the Company.Communicate professionally, effectively, and...
-
Customer Service Associate
3 weeks ago
Madison, Florida, United States Winn-Dixie Full timeWinn-Dixie is hiring a Customer Service Associate to provide top-notch service to our valued customers. As a Customer Service Associate, you will be the face of our company, interacting with customers on a daily basis and ensuring that they have a great shopping experience.About the JobIn this role, you will be responsible for greeting customers, answering...
-
Customer Service Associate
5 days ago
Madison Heights, Michigan, United States Wild Bill's Tobacco Full time**Company Overview**At Wild Bill's Tobacco, we strive to create a fun and relaxed environment for our customers and employees alike. With over 150 locations across the nation, we offer a wide range of career opportunities for those looking to grow and develop their skills.**Job Description**We are seeking a skilled Retail Sales Associate to join our team. As...
-
Customer Service Associate
3 months ago
Madison, United States Winn-Dixie Full timeWinn-DixieWinn-Dixie Retail Stores - 729 W. BASE STREET [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...
-
Customer Service Associate
3 weeks ago
Madison, Maine, United States Family Dollar Full timeAt Family Dollar, we are seeking a dedicated Customer Service Associate to join our team. As a valued member of our store staff, you will play a key role in providing exceptional customer service and ensuring a positive shopping experience for all customers.About the RoleThis is an exciting opportunity to work in a fast-paced retail environment where no two...
-
Customer Service Leader
4 days ago
Madison Heights, Virginia, United States Food Lion Full timeAbout the RoleWe are seeking a friendly and customer-focused Front End Associate to join our team. As a Front End Associate, you will be responsible for providing fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards.Key Responsibilities:Provide prompt, accurate and friendly service while...
-
Customer Service Associate
4 days ago
Madison, Wisconsin, United States Old Navy Full timeResponsibilities">As a Customer Service Associate at Old Navy, you'll perform various tasks such as driving sales, executing company processes & procedures, and creating engaging customer interactions on the sales floor and in the fitting room and cashwrap areas.
-
Customer Service Representative
4 days ago
Madison, Wisconsin, United States Gordon Food Service Full timeYour RoleAs a Part Time Store Associate, you will play a key role in creating a welcoming environment for our customers. Your responsibilities will include providing exceptional customer service, working effectively in a fast-paced environment, and maintaining high levels of productivity. You will also be responsible for promoting our products and services...
-
Customer Service Leader
2 weeks ago
Madison Heights, Virginia, United States Food Lion Full timeJob OverviewTo provide exceptional customer service and maintain high standards in a fast-paced retail environment. As a Customer Service Leader at Food Lion, you will be responsible for assisting the Customer Service Manager and Assistant Customer Service Manager in maintaining store standards, providing excellent customer service, and maximizing sales.Key...
-
Customer Service Associate
3 weeks ago
Madison, United States Golden Pantry Full timeResponsible for the proper, efficient, and safe operation of his or her shift, in such a manner as to ensure contributing to the increased profitability of the store. Essential Functions:Note: These requirements constitute some of the essential funct Customer Service, Associate, Store Manager, Operations, Service, Accounting, Retail, Grocery
-
Saroki's Team Member
4 days ago
Madison Heights, Michigan, United States Sarokis Franchising LLC Full timeJob OverviewSarokis Franchising LLC is seeking a highly motivated and organized Customer Service Associate to join our team. As a key member of our staff, you will play a vital role in ensuring the highest level of customer satisfaction.Salary & BenefitsWe offer a competitive salary of $40,000 per year, plus benefits including health insurance, paid time...
-
Customer Service Associate
2 weeks ago
Madison, United States PetSmart Full timePetSmart, Inc. is seeking a highly motivated Customer Service Associate to join our team.The estimated salary for this role is around $18-$22 per hour, depending on location and experience.This is a part-time opportunity that will have you working closely with pet parents to ensure they find the right products for their furry friends.We're looking for...
-
Customer Service Associate
2 weeks ago
Madison, Alabama, United States Ollie's Bargain Outlet, Inc. Full timeJob ResponsibilitiesGreet and acknowledge every customer as they enter and exit the store.Know all products, promotions, and advertisements for customer questions.Assist with receiving the truck and pricing items.E nsure all product in the department is merchandised & recovered.Estimated SalaryBased on national averages and market conditions, the estimated...
-
Customer Service Associate
1 day ago
Chicago Heights, United States Kelly Services, Inc. Full timeFor those who want to keep growing, learning, and evolving. We at Kelly hear you, and were here for you! Were seeking a Customer Service Associate to work at a premier client in Chicago Heights, IL 60411. Sound good? Take a closer look below. You Customer Service, Associate, Service, Retail, Staffing, Customer
-
Retail Customer Service Associate
1 week ago
Madison, United States FedEx Full timeFedEx - JobID: PDX_FEC_4A44296E-25ED-44D0-8F8D-FC1E17431EFB_239698 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...
-
Retail Customer Service Associate
1 month ago
Madison, United States FedEx Full timeFedEx - JobID: PDX_FEC_0B896189-F5A9-42C0-BED0-66E5219FE3B4_239768 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...
-
Retail Customer Service Associate
2 weeks ago
Madison, United States FedEx Full timeFedEx - JobID: PDX_FEC_15DE034D-F352-433C-AD0B-C47AA5F9AF0E_239698 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...
-
Customer Service Associate
3 weeks ago
Richmond Heights, Virginia, United States Burlington Stores Full timeCustomer Service Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate in our Richmond, VA store. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, processing transactions accurately and efficiently, and maintaining a clean...
-
Customer Service Associate
4 days ago
Fairview Heights, Illinois, United States Dollar Tree Full time**Job Description:We are looking for a Customer Service Associate to join our team at Dollar Tree. As a Customer Service Associate, you will be responsible for providing excellent customer service and ensuring a positive shopping experience.**Estimated Salary:** $12-$15 per hour (based on experience)About the Job:Provide exceptional customer service and...