Customer Service Associate

5 days ago


Madison Heights, Michigan, United States Career Transitions Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at Career Transitions in Madison Heights, MI.

Responsibilities
  • Represent the company in a courteous and professional manner at all times.
  • Proactive communications with customers regarding services delivered by the Company.
  • Communicate professionally, effectively, and promptly with customers to provide information and support regarding day-to-day operations and customer inquiries and/or concerns.
  • Maintain data integrity of account information stored in the Company ERP/MRP system.
  • Ensure accurate order entry and release of same information to staff as needed.
  • Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Prompt follow-up to ensure that appropriate changes are made to resolve customer issues.
  • Contact customers to respond to inquiries or to notify them of their order status or any adjustments.
  • Verify the accuracy and completeness of information that appears questionable.
Requirements
  • High School diploma or equivalent.
  • 2 years in a customer service account management role.
  • Demonstrated history of accountability which results in collective success.
  • Willing to do what needs to be done.
  • Results oriented, seeking a passionate individual that created positive results that maximize sustainable profitability.


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