Customer Service Associate
4 weeks ago
Customer Service Associates serve as the primary point of contact for prospects and customers, addressing general inquiries, pricing, availability, terms, account information, shipping details, and more. They play a key role in building and maintaining strong business relationships by delivering prompt, accurate service that fosters customer loyalty. The ideal candidate is highly organized, detail-oriented, and possesses excellent communication skills. They are a motivated team player with the ability to manage multiple tasks effectively while meeting deadlines.
Essential Responsibilities
- Provide product pricing, availability, and lead time information to customers.
- Create accounts and maintain customer records, addresses, contacts, requirements and preferences in ERP and CRM databases.
- Interact with shipping departments to ensure accuracy and on-time delivery of customer orders.
- Problem solve customer order issues, track, and expedite orders.
- Manage communication with Sales and other departments to proactively respond to customer needs and maintain customer satisfaction.
- Answer customer questions or direct customer inquiries about our products, services, and other business functions.
- Ensure that purchase orders are processed timely and accurately, manage blanket orders and customer contracts.
- Ensure that complaints are handled efficiently and promptly with abundant communication.
- Ensure that samples are processed efficiently and timely.
- Proactively contact existing customers to seek new orders. Follow-up quotations to secure new orders.
- Work with outside sales team to provide support and service customers.
Qualifications and Experience
- Associate‘s or Bachelor‘s degree, or an equivalent combination of education and experience
- 2-3 years‘ experience
- Excellent written and verbal communication skills
- Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint, Access)
- Proficient with Customer Relationship Management software Salesforce
- Excellent problem-solving and multi-tasking skills
- Customer Service experience with an Industrial Manufacturing company a plus
- Working knowledge of ERP software such as Microsoft Dynamics AX D365
- Understanding of ISO 9000 and AS9100 aerospace quality systems a plus
If you are a driven and experienced customer service professional, we encourage you to apply for this exciting opportunity.
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