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Customer Service Specialist Cabin Management Inflight Entertainment System

2 months ago

Doral, United States Lufthansa Group Full time

Are you ready to work in an international team that helps connecting the world, cultures and businesses? Are you a great communicator, team player, and know how to work cross-functionally? If your answer is "yes," then challenge yourself and explore the limitless opportunities we have to offer. Join us and discover what's beyond your limits

Tasks

Your main tasks include, among others:

Clarify incoming customer technical inquiries for Lufthansa Technik’s Cabin Management & Inflight Entertainment System. Implement, coordinate and ensure in-depth engineering services as part of product life support Troubleshoot & technically support Lufthansa Technik’s Cabin Management & Inflight Entertainment System for customers in North America directly at customer location or worldwide via telephone hotline and/or via aircraft remote sessions Coordinate business aircraft modification packages with the customer as well as measures relevant to individual commercial invoicing Develop general and individualized customer trainings for Lufthansa Technik’s Cabin Management & Inflight Entertainment System. Implement trainings locally at customer location * All other duties as assigned or required

Requirements

To thrive in this role, we value a combination of the following requirements:

College degree required Bachelor’s degree required 3 to 4 years of experience in Customer Service with focus on customer interface Min. 2 years of experience and in-depth expert engineering knowledge with Lufthansa Technik’s Cabin Management & Inflight Entertainment System Experience in the aircraft entertainment process and installing and commissioning cabin systems Fluency in English and German language required Knowledge in Aviation MRO Industry, Business Aircraft Aviation, Business Development, Finance, Customer Service required Ethernet technologies (CISCO) and networks, MS Excel, Word & PowerPoint, CRM user level required Willingness to travel Must possess permit to work in the U.S. * CV/Resume required * Company may provide relocation assistance

About Lufthansa Technik North America Holding Corp.

Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services and VIP services) the Lufthansa Technik Group offers its approximate 770 customers worldwide, a complete range of services round about aircraft technology.

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