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Customer Service Account Manager

2 months ago

Brooklyn Park, United States Allied National Inc Full time

Allied National Services has an immediate need for a Customer Service Account Manager at our corporate office. We are looking for reliable, up-beat, assertive candidates who like to take on significant responsibility for customer satisfaction. This position coordinates vendor services via the phone and responds to customer service requests over the telephone to ensure that services provided meet client and company business requirements.

Duties include:

Ensuring daily attendance of employees Scheduling special services over the phone Pre and Post confirming of special services over the phone Responding to emails and phone calls Updating CRM software Following up on equipment repairs Following up on service issues over the phone Processing contractor invoices Locating, vetting, hiring and processing new contractors and employees

Office Hours: 8:00am to 4:30pm Monday - Friday

Qualifications:

2+ years' experience providing excellent customer service and client satisfaction in an office setting. Strong work history (no job jumpers) Superior multi-tasking skills. Assertive, confident and good judgment to make sound decisions based on business needs. Ability to prioritize in a fast-paced work environment. Solid organizational, interpersonal, and communication skills. Intermediate skills in Microsoft Excel Strong ability to pay attention to detail and engage in detailed follow-up in a high transaction business environment. Management experience desired but not required. Associates or bachelor's degree desired but not required. Bi-Lingual (Spanish/English) desired but not required.

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