Customer Success Program Manager

2 months ago

Olympia, United States Philips Full time

Job Title Customer Success Program Manager

Job Description

Customer Success Program Manager The Customer Success Program Manager will manage integral service optimizations to improve customer service levels for the Customer Success organization.

Your Role: Support the Senior Director of Customer Success with all aspects of customer service operations, including execution of program deliverables, blueprint/road map execution. Support Customer Success Management (CSM) functional teams to achieve business goals. Align activities of teams to support business strategy objectives and contribute to business financial commitments. Be responsible for customer satisfaction and relevant quality, legal, and compliance requirements. Utilize LEAN techniques to drive operational efficiency improvements at the business and department level. Identify / develop talent and lead by example to promote a performance culture. Respond to escalation requests when receiving management escalations to address customer concerns. Optimize post purchase related experiences for customers and drive digital enablement. Work with cross-functional teams (BU, Region, COE, etc.) to drive programs/projects to resolution.

You're the right fit if: You hold a bachelor’s degree or equivalent combination of academic and relevant work experience. You possess 5+ years of experience of Technical Program Management, Account Management, Solution Design or Consulting experience in a Healthcare or related environment. Expertise and experience with long term strategic partnerships from opportunity through delivery Project Management Certification (PMI or PMP) or equivalent is highly preferred. Strong understanding of industry related business challenges, opportunities and internal/external trends related to technology management. Strong understanding of the healthcare industry including clinical processes, workflows, and related technology. Demonstrated change management and influencing skills. Excellent leadership skills with the ability to coach, mentor and influence others Evidence of successful teamwork with stakeholders, of all levels, around the globe Up to 40% travel as required. US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Learn more about our business. Discover our rich and exciting history. Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

#IndeedCS

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

#J-18808-Ljbffr

  • Customer Success Manager

    1 month ago

    Olympia, United States Olympic Marketing Group Full time

    Job DescriptionJob DescriptionWe are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility will be account management, including relationship management, up-sell/cross-sell, customer acquisitions, and educating customers on home improvement services. You will be individually responsible for small...

  • Customer Success Manager

    2 weeks ago

    Olympia, United States Olympic Marketing Group Full time

    Job DescriptionJob DescriptionWe are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility will be account management, including relationship management, up-sell/cross-sell, customer acquisitions, and educating customers on home improvement services. You will be individually responsible for small...

  • Customer Success Manager

    3 weeks ago

    Olympia, United States Olympic Marketing Group Full time

    Job DescriptionJob DescriptionWe are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility will be account management, including relationship management, up-sell/cross-sell, customer acquisitions, and educating customers on home improvement services. You will be individually responsible for small...

  • Customer Success Manager

    4 weeks ago

    Olympia, United States Olympic Marketing Group Full time

    Job DescriptionJob DescriptionWe are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility will be account management, including relationship management, up-sell/cross-sell, customer acquisitions, and educating customers on home improvement services. You will be individually responsible for small...

  • Sr Customer Success Manager

    2 months ago

    Olympia, United States QA North America Full time

    Note: This position is 100% remote for someone based in the metro Seattle area. We cannot consider applicants who are not located in the metro Seattle area. Who We Are: QA Group is a high-growth, high-value company serving the skills and talent needs of the Fortune 500, helping them transform through a tech-enabled approach to developing their people and...

  • Insurance Program Manager

    3 days ago

    Olympia, Washington, United States Washington Health Benefit Exchange Full time

    Job OverviewThe Washington Health Benefit Exchange is dedicated to enhancing the way residents of Washington access health insurance through innovative solutions and a commitment to integrity, respect, equity, and transparency. Our goal is to provide significant value to the healthcare community.The Exchange operates Washington Healthplanfinder, a vital...

  • Bilingual Education Program Manager

    1 week ago

    Olympia, Washington, United States State of Washington Full time

    STATE OF WASHINGTONJOB ANNOUNCEMENTBilingual Education Program Manager $78,515 - $92,376 annuallyThe State of Washington is seeking to appoint a Bilingual Education Program Manager. This full-time role is designed to be remote within the state. Preference for candidates located in the Northwest or Southwest regions of Washington. We encourage potential...

  • Shelton Promise Program Manager

    1 month ago

    Olympia, Washington, United States The Evergreen State College Full time

    Shelton Promise Program ManagerFor complete details and to learn how to apply for this position visit: Position PurposeThe purpose of this position is to coordinate, manage, and implement all facets of the newly funded Shelton Promise Program at The Evergreen State College. The Shelton Promise Program was funded by the Washington State Legislature in their...

  • Housing Program Manager

    2 weeks ago

    Olympia, United States SafePlace Full time

    Job DescriptionJob Description:Salary: $32.56 - $33.01 DOE SafePlace Job Description Job Title: Housing Program Manager Reports to: Program Director FLSA Status: Exempt Salary Range: Schedule E Hours Per Week: 35 hours per week Benefits: Medical, dental, and vision insurance; paid holidays and paid time off leave are provided as per SafePlace personnel...

  • Housing Program Manager

    4 days ago

    Olympia, United States SafePlace Olympia Full time

    Company Description SafePlace is a non-profit organization located in Olympia, WA, providing 24-hour emergency support services for survivors of sexual assault/abuse and domestic violence and their families. Services include emergency shelter, transportation, food, personal care items, and advocacy through crisis phone lines and email. Role Description This...

  • Customer Service Data Analyst

    2 days ago

    Olympia, United States VOLT Management Full time

    Start working the way you have imagined with a top automotive manufacturer! Volt is immediately hiring multiple Customer Service Data Analyst - Auto Industry for an immediate opportunity with a top auto maker in Fountain Valley, CA. As a Customer Service Data Analyst you will: * Work with management to develop and implement standards and procedures to...

  • Customer Service Data Analyst

    1 month ago

    Olympia, United States VOLT Management Full time

    ----Job Description---- Start working the way you have imagined with a top automotive manufacturer! Volt is immediately hiring multiple Customer Service Data Analyst - Auto Industry for an immediate opportunity with a top auto maker in Fountain Valley, CA. As a Customer Service Data Analyst you will: * Work with management to develop and implement standards...

  • Customer Service Data Analyst

    2 weeks ago

    Olympia, United States VOLT Management Full time

    Start working the way you have imagined with a top automotive manufacturer! Volt is immediately hiring multiple Customer Service Data Analyst - Auto Industry for an immediate opportunity with a top auto maker in Fountain Valley, CA. As a Customer Service Data Analyst you will: * Work with management to develop and implement standards and procedures to...

  • Program Director

    14 hours ago

    Olympia, Washington, United States Washington State Department of Revenue Full time

    About the RoleThe Washington State Department of Revenue is seeking a highly skilled and experienced Program Director to lead the Legislation & Policy division (L&P) in Tumwater, WA. This is a rare and exciting opportunity for a dynamic leader to serve in an amazing organization, doing meaningful work with a dedicated and professional team of tax experts.Key...

  • IT Program Coordinator

    1 week ago

    Olympia, Washington, United States SHI GmbH Full time

    Position OverviewThe IT Program Coordinator is responsible for overseeing the efforts of project teams to develop and enhance technological applications and services. This role involves effectively organizing personnel and time to ensure projects are executed from start to finish. The Program Coordinator plans, tracks, and communicates project status using...

  • Program Coordinator

    17 hours ago

    Olympia, Washington, United States Evergreen State College Full time

    Job SummaryThis position provides daily administrative support for assigned grants, ensuring compliance with regulatory requirements and departmental policies. The successful candidate will be responsible for entering participant information into the database, processing applications, producing program materials, and reconciling budgets.Key...

  • Customer Service Specialist

    3 days ago

    Olympia, Washington, United States Hanson Motors Full time

    Join Our Dynamic Team! Are you passionate about cutting-edge technology and innovative solutions? We are looking for enthusiastic individuals to become part of our vibrant Business Development Team. This position offers a fantastic opportunity to kickstart your career in the retail automotive sector while gaining insights into the complete dealership...

  • Records Management Program Coordinator

    1 week ago

    Olympia, Washington, United States State of Washington Full time

    Overview:The Office of Secretary of State (OSOS) is dedicated to providing a range of exceptional career opportunities within state government.Key Responsibilities:This role encompasses critical functions such as:Facilitating a transparent and equitable elections process.Connecting communities through library services.Safeguarding essential government...

  • Customer Advocacy Sepcialist

    7 days ago

    Olympia, United States VOLT Management Full time

    Let Volt Help You Move Forward! Volt is immediately hiring for Customer Advocacy Specialist in Atlanta, Georgia Job Overview: Overview We are seeking a dedicated and detail-oriented individual to join our team as a Part-Time Customer Advocacy Specialist (B2B). This role will primarily involve providing support to project managers, account owners, and...

  • Customer Service Operations Manager

    1 week ago

    Olympia, Washington, United States Olympic Plumbing Technology LLC Full time

    Are you in search of exceptional income potential? A position within a team that genuinely appreciates your expertise? Job security that you can rely on? If so, Olympic Plumbing Technology LLC is the right fit for you! We are on the lookout for a full-time Customer Service Operations Manager to become part of our expanding team. About Us Olympic Plumbing...