Customer Advocacy Sepcialist

Let Volt Help You Move Forward Volt is immediately hiring for Customer Advocacy Specialist in Atlanta, Georgia Job Overview: Overview We are seeking a dedicated and detail-oriented individual to join our team as a Part-Time Customer Advocacy Specialist (B2B). This role will primarily involve providing support to project managers, account owners, and marketing teams in a business-to-business (B2B) context by advocating for the needs and concerns of our clients' customers. The ideal candidate will have excellent communication skills, strong organizational abilities, and a passion for delivering exceptional customer experience As a Customer Advocacy Specialist, you will: * Customer Support: Serve as a secondary point of contact for customer inquiries, feedback, and concerns within a B2B environment. Assist in addressing customer inquiries promptly and professionally via email, phone, or chat platforms. * Project Management Support: Utilize project management tools and platforms such as monday.com {target=" blank" rel="noopener"} and similar software to assist project managers in coordinating and executing various initiatives related to customer advocacy within B2B accounts. This may include organizing customer feedback sessions, tracking project timelines, and ensuring timely completion of deliverables. * Account Owner Support: Collaborate with account owners to gather insights into customer needs and preferences specific to B2B relationships. Help identify opportunities for improving customer satisfaction and loyalty within the B2B context. * Marketing Collaboration: Work closely with marketing teams to develop customer-centric messaging and content tailored for B2B clients. Provide input on marketing campaigns and initiatives to ensure alignment with customer advocacy goals within the B2B sector. * Issue Resolution: Proactively address customer concerns within B2B accounts and escalate unresolved issues to the appropriate teams. Follow up with clients' customers to ensure satisfactory resolution and maintain positive relationships within the B2B framework. * Documentation and Reporting: Maintain accurate records of customer interactions, feedback, and resolutions within B2B accounts using project management tools and platforms. Generate reports on key performance metrics and trends to support data-driven decision-making within the B2B context. This is a PART-TIME opportunity. Schedule: 20 up to 32 hours per week * Remote Role The ideal candidate will have: * Bachelor's degree in business administration, marketing, communications, or related field. * Previous experience in customer service, account management, or project coordination preferred, particularly within a B2B setting. Experience with project management tools and platforms such as monday.com {target=" blank" rel="noopener"} or similar software. * Excellent communication skills, both written and verbal, with an understanding of B2B marketing, sales and communications dynamics * Strong interpersonal skills with the ability to build rapport and trust with clients' customers and internal stakeholders. * Proficiency in Microsoft Office Suite * Ability to work independently and collaboratively in a fast-paced environment. Pay Range: $60-70 (to be determined by manager after interview) *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW for immediate consideration Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Benefits: Volt offers benefits (based on eligibility) that include the f