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Housing Program Manager
2 months ago
Salary: $32.56 - $33.01 DOE SafePlace Job Description Job Title: Housing Program Manager Reports to: Program Director FLSA Status: Exempt Salary Range: Schedule E Hours Per Week: 35 hours per week Benefits: Medical, dental, and vision insurance; paid holidays and paid time off leave are provided as per SafePlace personnel policies. Employee Assistance Program provided. Retirement benefits will be available when SIMPLE Plan qualifications have been met. SUMMARY In a culturally relevant manner, develop, coordinate, and manage the SafePlace Housing Assistance Program. Provide program oversight to include monitoring the amount of flexible funding available and supervising the Housing Case Manager. Develop and maintain collaborative partnerships with housing programs, landlords and other community agencies that will support clients in accessing, securing and maintaining permanent housing. ESSENTIAL DUTIES AND RESPONSIBILITIES The Essential Duties and Responsibilities of this position include the following. Other duties may be assigned. Develop, implement, and maintain policies, procedures and processes for the SafePlace Housing Assistance Program. Work with the Program Director to develop housing program policies and procedures. Solicit staff and community input regarding supportive case management and housing retention. Work with the Program Director to develop client eligibility assessment tool and Housing Case Plan guidelines. Work with the Fiscal Director to develop tracking system for flexible funding expenditures. Work with the Program Director to develop documentation and data collection tools and processes; implement their use for all program and service elements provided. Develop, implement and maintain Housing Locator services. Initiate and maintain positive relationships with a wide array of community housing programs. Develop strong partnerships to meet survivor housing needs. Initiate and maintain positive relationships with a network of landlords, educating them about domestic violence. Advocate with landlords on behalf of program participants, negotiate leases, provide rental incentives, and assist with resolving landlord/tenant issues, as appropriate. Develop Memorandums of Understanding (MOU’s) with landlords, businesses, government agencies and other stakeholders with the goal of increasing domestic and sexual assault survivor access to permanent housing, employment, and other resources. Collaborate closely with SafePlace Housing Case Manager and direct services team to identify and resolve program participants’ housing and rental assistance needs, barriers to housing access and eligibility for housing programs. Work with community partners to implement annual training on tenant rights and responsibilities, fair housing laws, communicating with landlords and other pertinent information for staff and/or participants. Maintain positive working relationships with other human service agencies in the community. Build relationships with businesses and other community resources to secure assistance or services for participants and to promote SafePlace’s services. Oversee and perform the administrative functions related to maintaining SafePlace’s Housing Assistance Program. Ensure accurate and up to date records are kept regarding housing stock and landlords in InfoNet and on program activity tracking forms. Respond to meet data needs identified by the Program Director. Assess training data entry through InfoNet. Monitor program expenses as needed. Coordinate, monitor and maintain funding budget for housing services. Work with Development Director to assist in developing grant narratives. Enhance and maintain relationships with community partners. Work with community partners to develop long-term housing solutions for vulnerable communities. Work with Housing Case Manager to resolve landlord/tenant disputes in a timely manner, as needed. Develop Memorandums of Understanding (MOU’s) that support long-term housing and client stability with community partners. Attend community meetings and multi-disciplinary team meetings as assigned. Provide supervision for Housing Assistance Program employees, volunteers and interns. Develop and maintain regular and consistent meeting and other communication opportunities for Housing Assistance Program employees, volunteers and interns. Schedule regular supervisory meetings with Housing Assistance Program employees, volunteers and interns. Review monthly employee timesheets and correct as needed. Provide timely evaluations of Housing Assistance Program employees, volunteers and interns. Ensure Housing Assistance Program employees and volunteers fulfill annual training requirements. Maintain regular communication with the Program Director, agency managers, employees, volunteers, and interns to ensure appropriate program development and quality control of service areas. Participate in regularly scheduled supervisory meetings with Program Director. Work with Program Director on overall program planning, staff development and strategic program growth. Work with Program Director to develop and monitor budget for Housing Assistance Program area. Perform program management, supervision, and all other duties in a culturally relevant manner. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MINIMUM QUALIFICATIONS At least two years’ experience providing services in domestic violence and/or sexual assault program or other crisis intervention experience. At least two years’ experience working with low income and marginalized communities. At least two years’ experience coordinating or managing supportive housing, permanent housing, other low-income housing, or related community service. At least two years of program management that includes experience with program development, budget construction and monitoring. At least two years’ experience in staff supervision, coordination, and support. Leads by being a change agent of positive change, encourage others in relationships building and steps towards trust building. (this provision excludes employee communications regarding employees’ rights under the National Labor Relations Act): Supports executive leadership decision, brings concerns about executive leadership to executive leadership and does not share with employees. Supports direct reports with resources and mentorships. Does not undermine the organization, co-workers, and leadership amongst peers, employees, volunteers, and clients. PREFERRED QUALIFICATIONS Ability to organize and prioritize effectively. Ability to work cooperatively with staff. Ability to maintain a positive attitude in a crisis intervention work environment. Ability to understand and communicate with people of different socioeconomic and cultural backgrounds. Have a telephone; have a car and current automobile liability insurance or have access to transportation. Agreement with the SafePlace mission, values, and philosophy statement. Subscribe to the theory of empowerment. Intermediate level computer skills, including word processing, and knowledge of Internet and e-mail. Excellent written and verbal communication skills. Experience in case management. Experience in workshop/training design and implementation. Experience in conflict resolution. Experience providing services in a culturally responsive manner. Ability to resolve conflicts in a fair and respectful manner. Ability to carry out multiple tasks. Ability to handle detailed work accurately. Bachelor’s degree in social work, counseling, business administration, education, or similar fields of study. Four or more years of related experience may be substituted for a degree. Completion of the initial SafePlace Advocate Core Training. Bilingual in Spanish/English. Current CPR/First aid training certification.Willing to share in our 24-hour on-call rotation. EDUCATION and/or EXPERIENCE Bachelor’s degree in social work, counseling, business administration, education, or related field preferred. Two years of experience providing services in domestic violence and/or sexual assault program, and two years of experience in managing or coordinating housing or related services. Specific knowledge, experience and abilities acquired must include the following: Demonstrated ability to communicate and work with a diverse population. Knowledge of principles and practices of Housing First or related housing services. Program management or administration that includes experience with budget construction and monitoring. Experience in case management including assessments and housing or client plan development. Knowledge of community-based organizations, networking and developing collaborative partnerships. Ability to evaluate performance of program services. Experience working with diverse populations. Two years of experience providing Domestic and Sexual Violence services and demonstrated understanding of oppression issues. SUPERVISORY RESPONSIBILITIES Directly supervise the Housing Case Manager and carry out supervisory responsibilities in accordance with the agency’s policies and applicable laws. Responsibilities include training employees, volunteers and interns; planning, assigning, and directing work; appraising performance; carrying out disciplinary procedures; addressing complaints and resolving problems; and providing direction, support, feedback and motivation to employees, volunteers and interns. INTERPERSONAL SKILLS To perform this job successfully, an individual must possess the following interpersonal skills: Brings and maintains a high level of enthusiasm and employee engagement to the organization. Ability to respond to crisis, set limits and maintain healthy boundaries. Ability to manage personnel issues and conflicts with confidentiality, fairness, and respect with a diverse staff. Ability to maintain a positive attitude in a fast-paced work environment. Open to being part of a collaborative team environment with a diverse staff. Engages with supervisor, teammates, staff, volunteers, and clients in a positive manner. Embraces the following SafePlace values in all interactions with staff, volunteers, and clients: Quality – Employee provides quality programs and services for our clients, helping to maintain the best facilities we can provide, be part of the finest staff we can hire and promote a positive atmosphere for change. Respect – Employee recognizes that the foundation for our relationships with others is respect for individual rights and choices. Self-Care – The Employee recognizes the need for self-care as a priority for themselves, clients, and other staff. Diversity - Employee values, acknowledges, and integrates diversity into their role at SafePlace. Employee is dedicated to serving the diverse cultures in our community and working to mirror that diversity in our staff and volunteers. Integrity - Employee endeavors to build relationships with clients, community members and each other based on integrity and honesty. Confidentiality - Employee will hold client and personnel information in the strictest of confidence creating a culture of openness and trust. VERBAL and WRITTEN SKILLS To perform this job successfully, an individual must possess the following verbal and written skills: Ability to communicate clearly and effectively in order to present information and respond to questions from employees, volunteers, interns and community members. Ability to train people and make public presentations. Ability to read, analyze, and interpret funding contracts and federal, state and local regulations and laws. Ability to write proposals, reports, policies, procedures, and administrative correspondence. REASONING ABILITY To perform this job successfully, an individual must possess the following reasoning abilities: Ability to assess complex problems and make sound independent decisions. Ability to analyze and resolve a variety of personnel problems. Ability to interpret and apply agency policies. Ability to gather, correlate and analyze data. Ability to prioritize multiple tasks. Ability to create proposals and reports. MATHEMATICAL SKILLS To perform this job successfully, an individual must possess the following mathematical skills: Ability to accurately prepare, analyze and interpret budgets; ability to calculate figures, percentages, and formulas; ability to develop cost-effective proposals. COMPUTER SKILLS To perform this job successfully, an individual must possess the following computer skills: Intermediate skills in Microsoft Word and Excel or other similar word processing, presentation and spreadsheet programs. Ability to send and receive e-mail and to navigate on the Internet. CERTIFICATES, LICENSES, REGISTRATIONS SafePlace initial Advocate Core Training (ACT) certification. Valid driver’s license and current automobile liability insurance preferred. CPR/First aid training certification preferred. TRAINING REQUIRED Employee is required to complete the initial 48-hour SafePlace ACT Training and 10 hours of non-profit management training. Employee must attend 20 hours of on-going direct service training a year, which must include 15 hours advocacy, 12 hours of sexual assault training, five hours on services and advocacy to individuals from marginalized populations and five hours of supervisory training. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
