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Manager, Customer Business

2 months ago

Chicago, United States Revlon Full time

At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day. Breaking beauty boundaries is in our company’s DNA. Since its game-changing launch of the first opaque nail enamel in 1932 (and later, the first long-wear foundation), Revlon has provided consumers with high-quality product innovation, performance, and sophisticated glamour. Elizabeth Arden made waves as a woman-led beauty company in the 1920s. In 1931, Almay became the original hypoallergenic, fragrance-free beauty brand. Today, Revlon resiliently continues its legacy as a leading global beauty company. Our diverse portfolio—which consists of some of the world’s most iconic brands and product offerings in color cosmetics, skin care, hair color & care, personal care, and fragrances—is sold around the world through prestige, professional, mass, and direct-to-consumer retail channels. These brands include Revlon, Revlon Professional, Elizabeth Arden, Almay, American Crew, CND, Cutex, Mitchum, Sinful Colors, Creme of Nature, Britney Spears, Christina Aguilera, John Varvatos, Juicy Couture, Ed Hardy and more. We honor our heritage, embrace change, and applaud diversity. We champion our employees and celebrate our consumers. We are Revlon, together, transforming beauty. Basic Function Responsible for developing, executing, and fostering a collaborative business partnership between Revlon’s Cosmetics (Almay), Hair Color (Colorsilk), and APDO (Mitchum) brands and Walgreens that delivers volume, share and profit objectives for Revlon, and contributes to the customer’s total category growth. Through a total understanding of customer and company business objectives, candidate will develop a cohesive vision, joint business plan strategy, and action plans that will deliver, with excellence, the agreed-to business results. Responsible for challenging the status quo to develop new go-to-market opportunities and obtain widespread support by working effectively with others. Ability to penetrate across the customer organization, including merchandising, marketing, supply chain and finance at the appropriate levels, institute agreed to business principles, and have regular contact. Major Duties Develops, implements, and monitors Revlon’s Joint Business Category Plan with Walgreens Utilizes strong customer focus to understand key drivers of business and action customer needs. In conjunction with Associate Business Manager, collects business, point of sale, and market trend data and analyzes to determine new business opportunities. Pro-actively works with all internal and external contacts to achieve business goals. Development consumption forecasts. Tracks and analyzes weekly/monthly results to determine progress against plan and identify gaps and opportunities. Creates “Close the Gap” plans where required. Manages development of Omni-Channel Strategies Weekly internal communication to account for results and gap closing actions. Pro-actively works with all internal and external contacts to achieve business goals. Develop and implement business building strategic plans to capitalize on opportunities and mitigate risks. Integrates Revlon’s corporate strategy with customer’s go-to-market strategy. In conjunction with the Demand Planning team, maintain up to date Shipment forecast Identify opportunities and risks to plan and report out in Demand Meetings. Develop and implement business building strategic plans to capitalize on opportunities and mitigate risks. Actively participate in monthly demand review meetings. Lead, develop and facilitate internal and external relationships in support of the business objectives. Manage the Market Development Fund (MDF) for the customer’s brands to ensure account profitability Determines financial needs based on business plans and ROI analysis. Analyzes payback on incremental investment required. Gains authorization for investment. Tracks actual investment vs. plan to ensure budget adherence. Processes account claims on an ongoing and timely basis. Manages the customer P&L to meet objectives set forth by CBD Leadership. In conjunction with Inventory planning and Logistics team work to mitigate returns risk. Manage timely shut off of discontinued SKUs based on customer inventory Implement markdowns where there is a financial benefit. Review all New/Bonus PPK’s to determine the “right” amount of inventory is sent to each store. Execute Long Range Planning and annual Joint Business Plans that incorporates company and customer timelines to ensure maximum execution and volume from joint efforts to include: Developing long-term, profitable, and sustainable growth across Revlon and Customers KPIs. Performs other related duties as required. Knowledge And Skills Required 5+ years direct selling experience within CPG industry required (Cosmetics, specific applicable Channel experience preferred). Strategic Thinking Demonstrated ability to identify both short and long range sustainable growth opportunities based on in-depth understanding of both company and customer strategies. Strong analytical skills and experience converting analytical information into Sales tools to promote sales and profit goals within customer business plans. Demonstrated ability to take appropriate risks as part of a comprehensive long-range growth plan. Execution (Initiative & Follow-Through) Ability to drive for results and flawless execution. Ability and desire to operate as a “hands-on” operational leader (in addition to strategic responsibilities). Maintain accuracy for assigned product categories (Within Revlon - includes Brand Drivers for assigned product categories and MDF planner maintenance). Demonstrated success of proactively planning and delivering results. Demonstrated ability to ensure a plan is followed through to completion and corresponding success. Innovation and Creativity Experience developing successful new business building ideas based on total understanding of the customer’s business drivers and go-to-market strategies. Problem Solving Ability to anticipate potential problems and developing proactive solutions to avoid problems. Ability to think around a multi-faceted issue to identify the best solution. Communication Ability to communicate with presence to assigned Customers and Revlon management. Ability to communicate effectively, actively and cross-functionally to ensure thorough understanding of programs, customer needs, and competitive activity. Systems Skills Advanced Word, Excel, PowerPoint, and Adobe Acrobat skills necessary. Knowledge of Access a plus. #J-18808-Ljbffr