Customer Success Lead

3 weeks ago

Fort Lauderdale, United States CentralReach Full time

Company Overview: CentralReach is the #1 provider of SaaS software solutions for autism and IDD care. Trusted by more than 150,000 users, we enable therapy providers, educators, and employers to scale the way they deliver Applied Behavior Analysis and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. A level 1 Customer Success Lead is a role where you will work to develop the initial building blocks you need to successfully implement more advanced CS skills as you promote through additional levels. This initial level requires that you have demonstrated an understanding of relationship building skills, conflict resolution capabilities, and can work collaboratively with others. Ideally, you will have some sort of client services experience (i.e. technical support, account management, etc.). As a Level 1 CSL, your overall impact is to ensure the success of your customers through the expertise and proficiency gained by understanding the market and how that reflects with your customers. This will allow you to make judgements on proactive engagement strategies to ensure your customers receive business value through product adoption. Key Accountabilities: Maintain a positive client health score and NPS Relationship management throughout customer lifecycle Proactive engagement based on playbooks Analyze and maintain customer account utilization Influence and drive customers towards Best Practices Assist AM’s with cross-sell and up-sell opportunities Coordinate product adoption and ongoing utilization with Professional Services Work closely with technical team to report on customer product issues Identify and mitigate red flags Desired Skills and Experience: An understanding of Customer Success and CS metrics An ability to build relationships internally and externally Ability to manage conflict resolution Strong project management skills Strong communication and presentation skills Ability to work well with others and collaborate effectively An ability to be empathetic, but assertive at the same time Ability to work in a fast-paced, team environment with a high sense of urgency We value our employees and offer a robust benefits package including health and dental, paid time off, life insurance, disability coverage and a 401(k) matching. We also provide comprehensive onboarding, ongoing training, mentoring and career pathing to help you develop your career. We pride ourselves on our fun and energetic environment that also provides our employees with a meaningful way to make a difference by helping clinicians and educators produce superior outcomes for children and adults with disabilities. #J-18808-Ljbffr

  • Customer Success Manager

    1 month ago

    Fort Lauderdale, Florida, United States Revscale AI Full time

    Unlock Customer Success with Revscale AIRevscale AI is seeking a driven Customer Success Manager to join our team in South Florida. As a key member of our customer success team, you will be responsible for managing a portfolio of accounts, expanding existing relationships, and ensuring successful adoption of our industry-leading AI relationship and sales...

  • Customer Success Manager

    4 weeks ago

    Fort Lauderdale, Florida, United States Revscale AI Full time

    Unlock Your Potential as a Customer Success Manager at Revscale AIRevscale AI is seeking a driven Customer Success Manager to join our team in South Florida. As a key member of our growth team, you will be responsible for managing a portfolio of accounts, expanding existing relationships, and ensuring successful adoption of our industry-leading AI...

  • Customer Success Manager

    4 weeks ago

    Fort Lauderdale, United States Revscale AI Full time

    Revscale is seeking several driven Customer Success/Account Managers to join our growing team in our Boca Raton & North Miami locations. You will be responsible for managing an portfolio of accounts, expanding existing relationships, and ensuring successful adoption of our industry-leading AI relationship and sales acceleration platform (more info can be...

  • Customer Success Manager

    3 weeks ago

    Fort Lauderdale, Florida, United States Revscale AI Full time

    Unlock Customer Success with Revscale AIRevscale AI is revolutionizing the small business sales ecosystem through AI-powered relationship acceleration. We're seeking a driven Customer Success Manager to join our team in South Florida.Key Responsibilities:Develop trusted advisor relationships with stakeholders and executive sponsorsProactively monitor account...

  • Customer Success Manager

    4 weeks ago

    Fort Lauderdale, Florida, United States RaySecur Full time

    Job Title: Customer Success ManagerRaySecur is revolutionizing security imaging with cutting-edge technology. We are seeking a positive, customer-focused individual to join our Customer Success team as a Customer Success Manager (CSM). This role will be primarily within corrections facilities, working closely with clients to ensure successful onboarding,...

  • Customer Success Manager

    1 month ago

    Fort Lauderdale, Florida, United States Beti Full time

    {"title": "Customer Success Manager", "description": "About the RoleWe are seeking a highly motivated and skilled Customer Success Manager to join our team at Beti. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our construction customers. Your primary focus will be on understanding their unique...

  • Customer Success Manager-NY

    2 months ago

    Fort Lauderdale, United States Beti Full time

    About the job: We are seeking a highly motivated and skilled Customer Success Manager to join our team As a Customer Success Manager. You will be responsible for building and maintaining strong relationships with our construction customers. Your primary focus will be on understanding their unique needs, driving adoption of our solutions, and ensuring their...

  • Customer Success Manager

    1 month ago

    Fort Lauderdale, Florida, United States Beti Full time

    About the JobWe are seeking a highly motivated and skilled Customer Success Manager to join our team at Beti. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our construction customers.Key ResponsibilitiesAct as the primary point of contact for assigned construction clients, building trust and...

  • Director of Implementation and Customer Success

    3 weeks ago

    Fort Lauderdale, Florida, United States Hayes Locums Full time

    Job Title: Director of Implementation and Customer SuccessHayes Locums is a leading provider of physician and advanced practices staffing solutions, delivering excellence in the healthcare industry since 2012. Our commitment to finding impactful healthcare professionals for hospitals and providing high-impact service has earned us recognition as a "Best...

  • Director of Implementation and Customer Success

    4 weeks ago

    Fort Lauderdale, Florida, United States Hayes Locums Full time

    Job Title: Director of Implementation and Customer SuccessHayes Locums is a leading provider of physician and advanced practices staffing solutions, delivering excellence in the healthcare industry since 2012. Our commitment to finding impactful healthcare professionals for hospitals and providing high-quality service has earned us recognition as a "Best...

  • Customer Service Team Lead

    6 days ago

    Fort Lauderdale, Florida, United States Hotwire Communications Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Hotwire Communications. As a key member of our contact center, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesCustomer Service Leadership:...

  • Customer Service Team Lead

    1 month ago

    Fort Lauderdale, Florida, United States Sixt Full time

    Customer Service RepresentativeAs a key member of our Contact Center team, you will play a vital role in ensuring exceptional customer experiences. Your primary responsibility will be to assist the Supervisor in maintaining performance standards, while also leading the team to achieve these goals through coaching and constructive feedback.Key...

  • Customer Service Team Lead

    4 weeks ago

    Fort Lauderdale, Florida, United States Sixt Full time

    Customer Service Representative Job DescriptionAs a key member of our Contact Center team, you will play a vital role in ensuring exceptional customer experiences. Your primary responsibility will be to assist the Supervisor in maintaining performance standards, while leading the team to achieve productivity goals.Key Responsibilities:Assist in ensuring...

  • Director of Implementation and Customer Success

    1 month ago

    Fort Lauderdale, United States Hayes Locums Full time

    Hayes Locums is a physician and advanced practices staffing company delivering excellence in the healthcare industry since 2012. Our dedication to finding impactful healthcare professionals for hospitals and providing high-impact service has won the company high praise of "Best Places to Work" and the "Fastest Growing Staffing Company in the United States"-...

  • Director of Implementation and Customer Success

    2 weeks ago

    Fort Lauderdale, United States Hayes Locums Full time

    Hayes Locums is a physician and advanced practices staffing company delivering excellence in the healthcare industry since 2012. Our dedication to finding impactful healthcare professionals for hospitals and providing high-impact service has won the company high praise of "Best Places to Work" and the "Fastest Growing Staffing Company in the United States"-...

  • Director of Implementation and Customer Success

    4 weeks ago

    fort lauderdale, United States Hayes Locums Full time

    Hayes Locums is a physician and advanced practices staffing company delivering excellence in the healthcare industry since 2012. Our dedication to finding impactful healthcare professionals for hospitals and providing high-impact service has won the company high praise of "Best Places to Work" and the "Fastest Growing Staffing Company in the United States"-...

  • Director of Implementation and Customer Success

    4 weeks ago

    Fort Lauderdale, United States Hayes Locums Full time

    Hayes Locums is a physician and advanced practices staffing company delivering excellence in the healthcare industry since 2012. Our dedication to finding impactful healthcare professionals for hospitals and providing high-impact service has won the company high praise of "Best Places to Work" and the "Fastest Growing Staffing Company in the United States"-...

  • Customer Success Manager

    4 days ago

    Fort Worth, United States Cisco Full time

    Application window is expected to close on 28/Oct/2024 What You'll Do As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to...

  • Client Success Manager

    3 weeks ago

    Fort Lauderdale, Florida, United States ATM Universal Processors Full time

    Job Title: Client Success ManagerJob Summary:The Client Success Manager will serve as a key point of contact for clients who require assistance with products or services. This role requires excellent communication and organizational skills, as well as the ability to manage multiple tasks efficiently. The ideal candidate will be bi-lingual in Spanish and...

  • Customer Service Lead

    2 weeks ago

    Fort Lauderdale, Florida, United States Quality Talent Group Full time

    About the JobAs a Customer Service Lead at Tempur Sealy, you will be responsible for providing exceptional customer service and creating a welcoming and consultative experience for our customers. You will be the face of our brand, and your passion for delivering outstanding service will set us apart from the competition.Key ResponsibilitiesProvide excellent...