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Product Support Specialist

3 months ago

Baton Rouge, United States EquipmentShare Full time

**Product Support Specialist - Industrial Tooling**

at EquipmentShare Baton Rouge, LA ****EquipmentShare is Hiring a Product Support Specialist - Industrial Tooling.****

EquipmentShare is searching for an experienced Utilities Product Specialist to support the Industrial Tooling business Gulf Coast Region based in Baton Rouge, LA.

****About EquipmentShare****

EquipmentShare is dedicated to creating a **connected jobsite for the modern contractor**. We deliver user-friendly technology solutions that help contractors maximize their equipment uptime, reduce risk exposure and increase productivity. EquipmentShares product offerings include an improved equipment rental experience, fleet tracking and asset management software, hardware security solutions and predictive service and maintenance applications.

EquipmentShare is the fastest-growing, independently owned construction equipment rental company in the country. We . and are on track to create a national footprint in every major market in the country by the end of 2023. Our branch locations are equipped with a broad range of construction equipment, ranging from 150-foot telescopic booms to 120,000-lb. track excavators.

EquipmentShares rapid growth goes beyond meeting a demand for equipment rentals in booming new markets. Instead, our mission *begins* with our rental product, and its a testimony to our ability to improve industry standards and better serve the customer. **Our expansion and customer retention is a validation of strong contractor demand for the smart jobsite technology weve built into our rental fleet.** And its just the beginning of our journey to establishing a global presence.

****Your Opportunity to Grow with Us****

The EquipmentShare team is a close-knit group of professionals who all share an interest in providing a service and product that improve our customers experience. Above all, we care about building something people want, and the only way to do that is by assembling a skilled, passionate and talented team. Our mission is to improve productivity and efficiency throughout the entire construction industry, and our people are how we make achieving that goal possible.

**Were seeking a Product Support Specialist who loves a challenge and wants the opportunity to grow with a fast-paced company.** Industry competitors often have layers of tenured management that create barriers to career advancement. The opportunity for career growth is unparalleled at EquipmentShare, where you'll find no shortage of challenging yet fulfilling work, chances to build new skills and supportive teammates who will push you to achieve your best.

**Responsibilities:**

* Produce revenue inside facilities by signing contracts or acquiring an MSA

* Generate revenue by renting direct to non-contract facilities

* Work with local industrial reps in multiple markets

* Gather all information on requirements to facilitate RFQs

* Quickly respond to inbound leads and requests

* Expand our existing customer base by building relationships with contractors and construction company principals. Tell them about the numerous ways EquipmentShare can help save them money, make more money and operate more efficiently. In other words, educate them on how EquipmentShare solves their problems

* Maintain and nurture existing customer relationships to ensure our customers are 100 percent satisfied with the level of service and support they receive from EquipmentShare. Keep them up-to-date about new or additional ways in which EquipmentShare can help improve their business.

* Promptly respond to and resolve customer inquiries, requests, complaints or other communications.

* Develop new sales strategies and techniques to increase our market share and improve our customer experience.

* Must be able to physically visit locations within assigned territory.

****About You****

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry thats long been resistant to change.

**Required Skills/Abilities**:

* 5 years experience in Industrial facilities

* Industrial contract knowledge

* Knowledge in general rental, pump and power and industrial tooling

* You have strong interpersonal and problem-solving skills.

* You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services

* Youre competitive but thrive in a team-oriented environment.

* Must be able to drive and maintain a valid drivers license.

* Must be able to lift a minimum of 15 lbs.

* May be subjected to extreme outside temperatures while helping customers with equipment.

* May be required to stand or drive for long periods of time.

**Physical Requirements**:

* Must be able to travel frequently

* Must be able to sit, stand, bend and stoop for periods of time.

* Ability to be in extreme weather conditions for a period of time.

* Must be able to lift 15 pounds.

** **We're a Better Place to Work****

* Insurance coverage benefits including Health, Vision and Dental

* 401(k)

* Generous paid time off

* Volunteering and local charity initiatives that help you nurture and grow the communities you call home through EquipmentCare

* Opportunities for continued education, mentorship and professional development with conferences, seminars and more.

EquipmentShare is an EOE M/F/D/V

Please list other experience related to the construction industry: *

**U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at EquipmentShare are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in th