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OCR Product Specialist

2 months ago

Baton Rouge, Louisiana, United States Paperless Environments Full time
Job Description

About Us: At Paperless Environments, we are a leading provider of innovative Accounts Payable workflow processing, document management, and data extraction solutions. Our cutting-edge Optical Character Recognition (OCR) technology enables businesses to streamline their operations and maximize the potential of our pVault software. As we continue to grow, we're seeking a dedicated and knowledgeable OCR Product Specialist to join our dynamic team and drive the future success of our OCR solution.

Position Overview: We are looking for an OCR Product Specialist to lead the growth, enhancement, and ongoing development of our OCR product. The ideal candidate will have a solid understanding of OCR technology, exceptional problem-solving skills, and a passion for delivering top-notch products that exceed customer expectations.

Key Responsibilities:

  • Product Development: Collaborate with software development, product management, and operations teams to continue the expansion and feature development for our OCR product, ensuring it meets current and future market needs.
  • Customer Support: Provide support to customers and internal teams, addressing technical issues, and offering guidance on best practices for utilizing OCR technology effectively.
  • Market Research: Stay up to date with industry trends, competitive landscape, and advancements in OCR technology to help guide product strategy and innovation.
  • Technical Documentation: Assist our technical writers with maintaining comprehensive documentation for our OCR product, including user guides, technical specifications, and training materials.
  • Product Testing: Actively participate with our QA team on the testing and quality assurance processes for our OCR product, ensuring they meet quality standards and deliver reliable performance.
  • Training and Support: Conduct training sessions and workshops for customers and internal teams to enhance their understanding and effective use of OCR solutions.

Qualifications:

  • Experience: 3+ years of experience working with OCR software technology or related fields. Previous experience in a software product specialist or technical support role is a plus.
  • Technical Skills: Strong understanding of OCR algorithms, image processing, and data extraction techniques. Familiarity with Xtracta, ABBYY or Azure AI Vision is a huge plus.
  • Communication: Exceptional verbal and written communication skills, with the ability to convey technical information to both technical and non-technical audiences.
  • Education: Bachelor's degree or equivalent experience. Certification in OCR technology is a plus.

What We Have to Offer:

  • Competitive salary
  • Benefits package that includes medical, dental, and vision
  • Company matching retirement plan after one year of service
  • 120 hours of PTO to start
  • Budget for professional development
  • Company paid life insurance

More About Us:

We are committed to replacing paper-based processes and workflows with intelligent, paperless solutions. Our customers represent over 200,000 users and range from small single-digit employee construction firms to publicly traded companies with thousands of employees.

Our Core Values:

  • We Are Team Players
  • We Are Customer-Focused
  • We Have a Passion for Greatness
  • We Are Growth-Minded