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Customer Service Representative III, Retail Banking
2 months ago
Customer Service Representative III, Retail Banking (Los Angeles, CA)
Salary Range:
$20.14 - $28.17
Posting Date:
July 9, 2024
Benefits* worth writing home about:
Medical, dental, and vision coverage for employees and their families
Life, disability and family Leave
401(k) and Roth 401(k) with employer match
Wellness program, employee assistance program, “Commute Trip Reduction” (CTR) and various employee discounts
Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work
Free employee checking account and employee home loan discounts
Job Description Summary:
POSITION SUMMARY: This position is responsible for acquisition, retention and expansion of new and existing customer relationships. The Sr. CSR provides exceptional customer service by taking ownership of the customer experience from introducing the customer to HomeStreet Bank through profiling the customer, assessing their banking and borrowing needs, and recommending appropriate products based on a thorough knowledge of HomeStreet products and services. Provide a variety of teller services such as handling deposits, withdrawals, and maintaining accounts. Perform processing tasks such as making automatic transfers, updating records and balancing. At all times, provide superior customer service.
Job Details:
PRIMARY FUNCTIONS :
New Accounts/Sales Activities
Effectively interviews and profiles customers in order to recommend appropriate banking products and services.
Effectively partners with other business lines within the Bank to identify sales opportunities and provide an outstanding customer experience.
Processes complex transactions such as changing account ownership, living trusts, guardianship accounts, and estate assignments.
Originates consumer loans, acting as customer advocate to ensure prompt processing of consumer loans.
Opens and closes customer accounts including checking, savings, money markets, certificates of deposit, and IRAs.
Where appropriate, actively takes advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products meet needs of customer. Makes referrals to other business units for non-banking products.
Participates in sales programs to generate new customers.
Must sell financial products and services to meet referral goals and performance evaluation/personal goals.
Maintains thorough knowledge of bank products and services.
QUALIFICATIONS:
Minimum of 3 years job experience as a CSR/New Accounts Representative or equivalent, plus demonstrated ability in an operations area related to Bank or retail operations.
Technical skills and experience to operate teller software, Word, Excel, and other bank-related computer programs.
Strong customer relations skills and the ability to communicate and work well with employees and customers in a cooperative, positive manner.
Must be a self-starter, dependable, able to work within deadlines under pressure.
Must possess excellent judgment, and the ability to accept responsibility and handle confidential information.
Ability to work quickly and accurately, to analyze information and make decisions.
Excellent written and oral communication skills are required.
High school diploma or equivalent.
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