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Customer Service Representative
2 months ago
The Banking Service Associate plays a crucial role in addressing customer inquiries and ensuring prompt resolution of issues.
Key Responsibilities:
- Deliver accurate and timely responses to customer inquiries.
- Engage in various routine tasks, including report reviews, correspondence preparation, and participation in departmental projects.
- Direct inquiries to the appropriate department or personnel, ensuring effective follow-up with customers and staff.
- Assist customers with standard account-related requests such as stop payments, address modifications, online banking setup, and transaction inquiries.
- Maintain up-to-date knowledge of banking regulations and compliance standards.
- Meet established benchmarks for productivity, accuracy, and thoroughness.
- Identify opportunities to enhance customer relationships through referral initiatives.
- Utilize available resources and communication skills to resolve customer issues, minimizing the need for escalation.
- Uphold respect and integrity in all interactions, fostering trust and ethical behavior.
- Adhere to EEO policies, promoting a diverse and harassment-free workplace.
- Follow company policies and procedures, ensuring timely and accurate task completion.
- Conduct duties safely, adhering to occupational safety standards and reporting any unsafe conditions.
- Perform specific duties related to the position and other assigned functions.
Qualifications:
- Bilingual proficiency in Korean and English is preferred.
- High School Diploma with a minimum of 2 years of relevant experience or training.
- Strong written and verbal communication skills.
- Essential knowledge of banking operations and terminology.
- Familiarity with state and federal banking compliance regulations and company policies.
- Working knowledge of retail banking systems and products.
- Intermediate proficiency in computer operations, including word processing and spreadsheet software.
- Basic math skills for calculations and account balancing.
- Ability to communicate effectively and train others.
- Capability to handle complex problems in non-standard situations.
- Ability to work independently with minimal supervision.
- Valid driver's license and appropriate vehicle insurance if driving is required for job duties.
Compensation: The salary range for this position is $33,280 - $41,000 annually, with individual placement based on experience and qualifications. Successful candidates may be eligible for bonuses and a comprehensive benefits package, including paid leave, medical, dental, vision, and retirement options.
Hanmi Bank is an Equal Opportunity Employer, ensuring fair consideration for all applicants without discrimination based on protected characteristics.
