Customer Quality Manager

4 weeks ago

East Tawas, United States Minth North America Full time
Job DescriptionJob Description

Our Quality team is expanding and looking to add a Customer Quality Manager. We are looking for a dynamic and driven candidate who is interested in joining a fast-growing global company in the automotive sector.

Customer Quality Manager aims to ensure that the products and/or services an organization provides are fit for purpose and meets both external and internal requirements, including legal compliance and customer expectations. Other duties include:

  • Promoting quality achievement and performance improvement throughout the organization.
  • Report to top management on the performance of the Quality Management System, Environmental Management System and any need for improvement.
  • Ensure the promotion of awareness of customer requirements throughout the organization and liaison with external parties on matters relating to the Quality Management System, and Environmental Management System.
  • Management Rep for ISO 14001 and TS-16949.
  • Achieve and maintain TS-16949 certification and compliance.
  • Develop, implement, communicate and maintain a quality plan to bring the Company’s Quality Systems and Policies into compliance with quality system requirements.
  • Effectively interact with Production and Development teams to maintain product supply and help introduce new products
  • Working with purchasing staff to establish quality requirements from external suppliers.
  • Ensuring compliance with national and international standards and legislation.
  • Set boundary standards and establish clearly defined quality methods for staff to apply.
  • Defining quality procedures in conjunction with operating staff.
  • Setting up and maintaining controls and documentation procedures.
  • Liaising with customers’ auditors and ensuring the execution of corrective action and compliance with customers’ specifications.
  • Establishing standards of service for customers or clients.
  • Monitoring performance by gathering relevant data and producing statistical reports.
  • Organize and manage quality assurance function in close co-operation with the customers and with the Company’s Management team (Member of Management Team).
  • Identifying relevant quality-related training needs and delivering training.
  • Collating and analyzing performance data and charts against defined parameters.
  • Ensuring tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary.
  • Supervising technical staff in carrying out tests and checks.
  • Writing technical and management systems reports.
  • Manage and maintain the Company’s quality inspection and product release programs for incoming and in-process materials and components, processes and finished goods.
  • Formulate and manage the development and implementation of goals, objectives, policies, procedures and systems pertaining to the QA/QC.
  • Maintaining awareness of the business context and company profitability, including budgetary control issues.
  • Assessing the product specifications of the company and its suppliers, and comparing with customer requirements.


To qualify for this role you must meet the following:

  • A business/technical bachelor’s degree and +5 years of work experience in a related field
  • Masters degree preferred
  • TS Lead auditor certification preferred
  • Automotive manufacturing experience


Key to being successful in this role:

  • Bi-lingual (Mandarin and English) is highly preferred
  • Good written and oral communication skills
  • Knowledge of customer procedures and expectations
  • Ability to successfully handle multiple priorities simultaneously
  • Ability to take ownership with minimal direction


Why work for Minth? Here are the advantages of working at Minth.

  • International development platform
  • Dynamic and efficient team
  • All-round personal improvement
  • Personalized humanistic care
  • Diversified working atmosphere
  • Modern office setting
  • Competitive compensation package

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