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Business Development Supervisor

2 months ago

Fridley, United States Friendly Chevrolet Full time

We are currently conducting interviews and will be accepting applications for a full-time business development supervisor. Friendly Chevrolet is a great place to work and start a career. We are looking for employees that are self-motivated, open minded, and willing to learn. Do you have a customer orientated attitude and want to be a member of a winning automotive team that offers career advancement? If so, Please apply Position Overview: (Primary function) The Business Development Center Manager oversees a team that is the first line of contact for the sales and service department. This includes phone calls, emails, and other internet customer contacts. Nature and Scope: This position assists in the development and performance of all sales and service BDC associates. This includes providing timely feedback and identifying growth candidates to the BDC Manager. Essential Functions: An individual must be able to manage and/or perform each essential function in a satisfactory manner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Manages the download and follow-up on all dealership manifest and opportunity lists.

Supervises inbound call and internet contact response time.

Oversees the contact of all no-shows to reschedule missed appointments.

Directs the outbound prospecting call process.

Holds team accountable to daily/monthly expectations.

Meets personal performance expectations.. Daily call/monthly goals.

Administers the notification of customers for special-order parts status, Due Bill items, appointment reminders, and recall campaigns.

Serve as a subject matter expert for the BDC team and fellow managers within the dealership.

Performs other duties as assigned.

Required Knowledge, Skills and Abilities: Superior verbal and written communication skills.

Proficient with Microsoft Office Suite or related software.

Excellent interpersonal and counseling skills.

Excellent leadership skills.

Strong analytical and critical thinking skills.

Education/Experience: 3+ Years in the Automotive Field

2+ Year as a BDC associate and or Team Lead

Machines/Equipment/software utilized: MS Office Suite, Manufacturer websites, Phones, File Sharing. Work Environment: While performing the duties of this job, the employee will work primarily in an office environment. Physical Demands: While performing the duties of this job, the employee may be prone to sitting for lengthy periods. Sensory Requirements: Specific vision abilities required by this job include vision, color vision, and ability to adjust focus. Most tasks require oral communications ability.

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