Client Service Coordinator

2 weeks ago

Cleveland, United States BrightStar Care Full time

We're a small business with a big personality and we're hoping to find a very special Patient Service Coordinator & Schedulera one-of-a-kind healthcare professional with a unique mix of experience, empathy, ambition, and self-starter attitude.

This position will be a good fit for someone who is hard-working and very creative in solving problems; someone who doesn't mind rolling up his/her sleeves and does whatever it takes to take care of our people

We like to have fun in our office-our culture is casual and family-oriented. If we tease you, it means we really like you :) After a hard day of work, you'll find us at Happy Hour laughing with (and at) each other.

You will thrive at our company as a Patient Service Coordinator if you are...

  • Smart. You have a strong and diverse working background-and more importantly, you're not afraid to learn more and more every single day.
  • Caring. You have an instinctual and pure desire to help other humans, especially when they are vulnerable.
  • Driven. You're not afraid to work hard toward your goals and evolve in your role. If you're motivated, there is no limit to your career potential.
  • Flexible. You're willing to do what's right to get the job done Take care of our clients when and where they need us, flexing your schedule as needed to keep our clients both healthy and happy
If you think you could be a good fit, then we invite you to come work with us and see how BrightStar Care nurses uphold A Higher Standard
Compensation
  • Competitive pay rate - We are focused on finding just the right person and compensation will be relative to your experience, energy and commitment you will bring to the role
    • Salary range: $42K-$45K with a potential monthly bonus ($300+) based on achieving company goals
  • Weekly pay w/direct deposit
Insurance
  • Medical
  • Dental
  • Vision
  • Supplemental insurance: Short-term disability, life, etc.
Time off
  • Earned paid time off (PTO)
  • Paid bereavement leave
Education
  • Training and continuing education opportunities
  • Paid professional development
Wellness
  • Family membership to Middleburg Hts Rec center
Perks
  • Exclusive employee discount and gift programs
  • Free FOOD Lots of snacks in the office and paid lunches
  • ...AND SO MUCH MORE
Why work with BrightStar Care®?
  • We're a nationally recognized home care brand with local community roots (every BrightStar Care® location is independently owned and operated)
  • We offer in-home and facility-based assignments with a variety of cases, procedures, and treatments
  • We seek employees who are not afraid to shape the future of our business
  • We promote from within and offer many opportunities for career/professional growth
  • Lastly, we're minority- and female-owned, which makes us simply different...in a VERY GOOD WAY
Join the best and brightest You will be working with one of the most prestigious brands in the industry. The BrightStar Care brand is HomeCare Pulse Employer of Choice and has earned the Joint Commission Enterprise Champion for Quality award for 11 YEARS RUNNING (Over 95% of BrightStar locations are Joint Commission accredited or in process.)
Job Responsibilities
  • Anticipate the needs of others (clients, staff, leadership, etc.) and ensure their seamless and positive experience with BrightStar Care.
  • Handle all scheduling matters for skilled and non-skilled clients, including daily shift coverage coordination and reconciliation of staff clock-in/out activity compared to the master schedule.
  • Serve as point of contact for client and employee relations - actively engage clients and employees to ensure the agency meets/exceeds weekly revenue targets.
  • Communicate with all stakeholders in a caring and professional manner.
  • Daily collection and review of patient documentation and nurse's notes to ensure all required notes are complete and turned in timely to avoid any delays in patient care, claim or invoice submission, or payment.
  • Collection, distribution and storage of all patient documentation and clinical records (e.g., physician orders, authorizations, nursing notes, etc.) for purposes of evaluation and reporting.
  • Assist with referral intake, benefits verification and eligibility, authorizations, payroll tasks, and billing collections efforts.
  • Conduct satisfaction surveys with clients and employees to ensure satisfaction across all aspects of care and employment with the agency.
  • Communicate and escalate field staff performance issues to management.
  • Conduct in-person interviews and onboarding follow-up with caregiving candidates (i.e., nurses and aides)
  • Check-in new hires during orientation, including drug tests, fingerprinting, and badges.
  • Participate in after-hours on-call rotation (phone only, typically one week on, three weeks off)
  • Attend and participate in office meetings as needed.
  • Answer phones and handle the caller's needs.
  • Greet people coming into the office lobby.
  • Perform other duties as assigned.
Job Requirements
  • High School diploma or GED in combination with any type of medical training (e.g., Medical Assistant Certificate, State Tested Nursing Assistant Registration, etc.)
  • Preferred: Associate or bachelor's degree (or working towards)
  • Minimum three (3) years of healthcare / patient care experience.
  • Ability to travel within the assigned territory daily including weekends, nights, and holidays.
  • Attention to detail.
  • Strong organizational skills.
  • Excellent communication and customer service skills-ability to deal tactfully with clients, staff, and community.
  • Ability to multi-task, troubleshoot and problem-solve in stressful situations.
  • Ability to manage complaints and difficult situations requiring critical thinking.
  • Ability to give and take direction, absorb information quickly, and work independently or within a team.
  • Comfortable with technology (i.e., strong PC skills including Microsoft Office applications and Google)
  • Valid driver's license, reliable transportation, and insurance.
  • Up-to-date vaccinations including Influenza, COVID-19, Tetanus, Diphtheria, Pertussis, Rubella, Varicella, MMR, and Hepatitis B..
  • Ability to pass drug, background, and criminal record checks
  • Ability to travel within designated territory when needed including weekends, nights, and holidays.
  • Ability to participate in after-hours office on-call rotation one week per month.
  • Licensed driver with reliable and insured automobile (proof of insurance required)
  • Must be able to stand walk, squat, bend, kneel, reach, twist, push and pull.
  • Must be able to lift up to 50 pounds.

BrightStar Care - Cuyahoga West serves primarily the western suburbs of Cuyahoga County, but our total service area includes all of Cuyahoga and surrounding counties, including Lorain, Medina, and Lake.

BrightStar Care® is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, gender identity, veteran status, or on the basis of disability or any other federal, state or local protected class.

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