Client Service Representative

6 days ago


Philadelphia, United States Chobani Full time

Job Title: Client Service Representative

Department: Customer Operations

Location: La Colombe Coffee Roasters

Position Overview:

The Client Service Representative will be responsible for managing customer interactions and supporting La Colombe's B2B (wholesale), DTC (Direct-to-Consumer), and retail business channels. This role will focus on processing orders, managing the order-to-cash (OTC) process, new account setup, provide information about the organization's products and services, resolve escalations, and ensure seamless communication between customers, sales, and fulfillment. The successful candidate will drive improvements of performance metrics related to customer satisfaction, order accuracy, and process efficiency.

Key Responsibilities:
  • Customer Interaction: Serve as the primary point of contact for customers, including B2B, DTC, and retail partners. Respond to inquiries, resolve issues, and maintain strong customer relationships.
  • Order-to-Cash (OTC) Process: Oversee the end-to-end OTC process, ensuring timely and accurate order processing, invoicing, and payment resolution.
  • ERP System Management: Work within the company's ERP system to process orders, track shipments, manage inventory levels, and ensure accurate order fulfillment.
  • Ticket Management: Utilize customer support software, such as Zendesk, to manage customer inquiries and complaints. Ensure tickets are resolved within SLA (Service Level Agreements) timeframes.
  • Conflict Resolution: Proactively address and resolve customer escalations efficiently, working in cross-collaboration with other internal teams such as sales, production, and fulfillment to find quick and effective solutions.
  • Sales & Shared Services Collaboration: Act as a liaison between sales teams and shared services departments (production, fulfillment, etc.) to ensure customer orders are fulfilled accurately and on time.
  • Customer Account Management: Assist with customer account management, ensuring all data is up to date, and that any customer-specific needs are met (e.g., special pricing or delivery instructions).
  • Process Improvement: Identify areas of opportunity in customer service processes, the OTC cycle, and internal workflows. Propose solutions to enhance operational efficiency and customer satisfaction.
Required Qualifications:
  • Experience with Microsoft office software
  • Strong problem-solving and conflict-resolution skills.
  • Excellent verbal and written communication skills.
  • Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
  • Collaborative and team-oriented mindset, with the ability to work across departments.
  • Detail-oriented with a strong focus on accuracy and customer satisfaction.
Preferred Qualifications:
  • Experience in the food & beverage industry or with a coffee brand
  • Experience in customer service, preferably in a B2B, DTC, or retail environment.
  • Experience working with ERP systems for order processing, invoicing, and fulfillment tracking.
  • Familiarity with customer service ticketing systems like Zendesk or similar tools.
  • Knowledge of supply chain or fulfillment operations
Benefits:
  • Competitive hourly wage and benefits package.
  • Opportunity to work with a leading brand in the specialty coffee industry.
  • Collaborative and dynamic work environment with opportunities for professional growth and development

Compensation Range:$23.25-$29.75, plus bonus.



  • Philadelphia, United States VCA Animal Hospitals Full time

    Seeking a Client Service Representative! Location: 226 S. 20th Street, Philadelphia, PA 19103 VCA Cat Hospital of Philadelphia are looking to add full time Client Service Representative to the team! Our AAHA-accredited facility has been helping felin Client Service, Representative, Service, Client, Animal Care, Retail


  • Philadelphia, Pennsylvania, United States Aon Full time

    We're seeking a Client Service Representative to join our team at Aon. As a key member of our client-facing team, you will be responsible for managing key processes that serve clients (including complex clients) and undertaking client-facing and internal activities related to these processes.Key responsibilities include:Managing key processes that serve...


  • Philadelphia, United States Innovetive Petcare Full time

    Client Service RepresentativeDepartment: Receptionists Employment Type: Full Time Location: Philadelphia, Pennsylvania Compensation: $15.00 - $18.00 / hour DescriptionDo you have a passion for animals and a talent for delivering outstanding customer service? We're on the hunt for a friendly and enthusiastic Veterinary Receptionist to be the welcoming face of...


  • Philadelphia, Pennsylvania, United States Jackson Hewitt - 3384 Full time

    We are seeking a highly skilled Client Service Associate to join our team at Jackson Hewitt - 3384. In this role, you will be the friendly face for all clients who visit our offices, ensuring exceptional customer experiences and providing essential support.Job DescriptionKey Responsibilities:Actively engage with clients, confirm appointments, and follow up...


  • Philadelphia, United States SuVeto Full time

    World of Animals, Bensalem, part of the Suveto network of hospitals, is looking for experienced Client Service Representatives to join our team. Our CSR's are responsible for performing basic medical, diagnostic, and laboratory procedures under the direction of a licensed veterinarian. The Client Services Representative will provide high quality customer...


  • Philadelphia, United States SuVeto Full time

    About World of Animals, South Philly: Our veterinarians and support teams at WOA bring years of experience, skill, and a passion for helping others into their partnership with you and your pet. We believe that every pet entrusted into our care is unique. To that end, every member of our team is dedicated to providing your loved one with the highest standard...


  • Philadelphia, Pennsylvania, United States SuVeto Full time

    Job Title: Client Support Representative in Veterinary SettingEstimated Salary: $45,000 - $65,000 per yearCompany OverviewAt World of Animals, we prioritize delivering exceptional client experiences. Our Client Support Representatives play a crucial role in achieving this goal.Job DescriptionProvide high-quality client service, addressing client needs and...


  • Philadelphia, Pennsylvania, United States Inkspirenize Full time

    Inkspirenize is committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a critical role in achieving this goal. Your primary responsibilities will include responding to customer inquiries, resolving issues, and managing customer relationships.Main Objectives:Provide prompt and professional customer service,...


  • Philadelphia, United States Always Best Care Full time

    The Customer Service Telephony Representative primary function is to monitor and follow up on missed telephony calls. The Customer Service Telephony Representative will also answer the phone lines and triage calls. The Customer Service Telephony Representative is responsible for responding in a timely, professional, and courteous manner to customer...


  • Philadelphia, United States RSP Events Full time

    Our company is seeking someone who is bright and motivated to add value to our competitive event team! We have a robust history of driving successful event sales strategies that have always taken our clients footprint to the next level. Are you ready to make a serious move up the ladder in your professional growth? LOOK NO FURTHER! We are here and ready to...


  • Philadelphia, Pennsylvania, United States Planned Parenthood Southeastern Pennsylvania Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Call Center Representative to join our team at Planned Parenthood Southeastern Pennsylvania. As a key member of our customer service team, you will be responsible for providing excellent phone support to our clients, responding to inquiries, and resolving issues in a timely and professional...


  • Philadelphia, United States Benjamin Franklin Plumbing Full time

    Plumbing Careers at Benjamin Franklin Plumbing® Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a...


  • Philadelphia, United States Benjamin Franklin Plumbing Full time

    Plumbing Careers at Benjamin Franklin Plumbing® Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a...

  • Client Support

    5 months ago


    Philadelphia, United States Empire MG Full time

    In response to the continued growth of their business, Empire Management Group is looking for a Client Support/ Communications Specialist to serve the Philadelphia area. The successful candidate will be assigned an external existing customer and new customer base that our clientele provides for us. Entry Level Client Support / Communications Specialist...


  • Philadelphia, United States Child Guidance Resource Centers Full time

    The Operations Administrator (Customer Service Representative) is an entry level full time position working 40 hours weekly including days and evenings.  The position is responsible for the oversight and coordination of Health Information and Administrative functions throughout Child Guidance Resource Centers (CGRC). The Operations Administrator interfaces...


  • Philadelphia, United States BAYADA Home Health Care Full time

    Jefferson Health at Home by BAYADA has an immediate opening for a Client Services Manager in our Philadelphia, PA Office . The Client Services Manager will handle the referral intake process for our home health office. The Client Services Manager will: Provide superior customer service Focus on managing coordination of client services and emergent scheduling...


  • Philadelphia, Pennsylvania, United States Addison Group Full time

    We are seeking a Client Services Coordinator to join our team at Addison Group in Philadelphia, PA. As a key member of our team, you will play a critical role in ensuring the seamless delivery of client services.About the RoleThe ideal candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with...


  • Philadelphia, United States Addison Group Full time

    Role : Client Services Specialist Location : Philadelphia, PA Job Type : Full Time, On-site Pay Rate: $20-22/hour Internal Job ID: An Addison Group client is looking for a Client Services Specialist to join their team in Philadelphia, PA! Responsibilities : - Collaborate with client services coordinators to create action plans for filling open...


  • Philadelphia, Pennsylvania, United States Jackson Hewitt - 1925 Full time

    ResponsibilitiesThe Customer Service Representative - Tax Returns will serve as the face of Jackson Hewitt during periods of high client traffic/demand. This position interacts with and engages potential and existing clients by conversing and reviewing marketing materials to create interest in making tax preparation appointments.


  • Philadelphia, Pennsylvania, United States Commonwealth of Pennsylvania Full time

    Job SummaryThe Commonwealth of Pennsylvania is seeking a skilled and dedicated Customer Service Representative to join our team as a Driver License Examiner Assistant. This role requires providing exceptional customer service while enhancing highway safety by administering application and knowledge testing for commercial and non-commercial driver...