Client Services Coordinator

7 days ago


Philadelphia, Pennsylvania, United States Addison Group Full time

We are seeking a Client Services Coordinator to join our team at Addison Group in Philadelphia, PA. As a key member of our team, you will play a critical role in ensuring the seamless delivery of client services.

About the Role

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with clients, caregivers, and internal stakeholders. You will be responsible for sourcing, recruiting, interviewing, and managing onboarding paperwork for Direct Care Workers (DCWs) to ensure client coverage.

Responsibilities:

  • Client Engagement: Foster positive relationships with clients requiring agency staffing, conduct regular check-ins, and provide compassionate customer service.
  • Caregiver Management: Source, recruit, interview, and manage onboarding paperwork for DCWs to ensure client coverage, troubleshoot issues, and facilitate communication between departments.
  • Retention Strategies: Implement strategies to enhance the service experience for clients and caregivers, aiding retention efforts, and monitor staffing metrics and trends.
  • Team Support: Assist the Growth team with new client staffing as necessary, provide support to the Client Services team with staffing needs, and generate productivity reports upon request.
Requirements

To succeed in this role, you will need:

  • 1+ year of experience: In customer service, sales, recruiting, marketing, or public relations, preferably in the home care industry.
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Candidate Requirements: At least 1 year of experience in the home care industry, preferred Bachelor's Degree in Business, Marketing, Communications, Healthcare Management, or a related field.
Why Choose Addison Group?

We offer:

  • Competitive Salary: $20-22/hour, based on location and experience.
  • Benefits & Bonuses: Eligible for medical, dental, vision insurance benefits, and 401k.
  • Permanent Employment: Many of Addison's job openings lead to potential permanent employment.
  • Professional Development: Provided hiring process advice, resume revision, and employment term negotiation.


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