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Senior User Experience Researcher

3 months ago

Plano, United States JPMorgan Chase Bank, N.A. Full time

Join our Design and Customer Experience (DCE) team as a Senior User Experience Researcher for our Consumer Banking (CB) Products research team. DCE is responsible for creating exceptional experiences for Chase's Consumer and Community Bank. We are a group of creative collaborators who are passionate about crafting experiences that have meaningful impact on the financial, physical, and emotional wellbeing of our customers. We are always looking, first and foremost, for great humans - people who are kind, caring, and are always looking for ways to collaborate, mentor, and assist those around them. This team is full of life-long students - people who are eager to learn new things and are willing to say, "I don't know...yet." The ideal candidate is also committed to making an impact and being an advocate for our customers - seeing a need or pain point and proactively attempting to problem-solve.

Job Summary

This role provides the opportunity to collaborate with other UX researchers, influence our product's strategic direction, and focus on the future of Chase's core deposit account offerings (e.g., checking and savings accounts). You will play a key role in shaping the strategic direction of our products, conducting UX research for end-to-end customer experiences, and leading research activities. If you are passionate about UX research and thrive in a collaborative environment, we would love to hear from you

Job Responsibilities

Work with design, content, and other researchers to identify areas where user experience research can best provide insight and impact and develop research roadmapsStructure and plan moderately complex research initiatives, including evaluative, generative and formative researchDesign, administer, and report on these research studies, and produce associated materials (e.g., research agendas, discussion guides, generative exercises etc.)Capture findings, insights, and recommendations in compelling reports; translate complex concepts into meaningful and actionable recommendations, including the design of visual frameworks and diagrams to support dataSupport cross-functional Design Thinking exercises using research findings as a starting point; work with Product Management and Product Design in contributing to product requirements, including specifying desired outcomesPresent findings to team members and stakeholders from multi-disciplinary backgrounds and varying organizational levelsIncorporate business understanding into framing research and findings and recommendationsRequired Qualifications, Capabilities and Skills

Bachelor's Degree in relevant research or design discipline (e.g., Interaction Design, HCI, Anthropology, Cognitive Science), certification from credible bootcamp or similar accelerated learning program, or equivalent work experienceStrong evaluative, generative, formative User Research skills; continued development in adjacent skills such as UX Writing, Information Architecture, and Interaction DesignExperience planning and conducting a variety of methodologies and approaches, knowing the strengths and weaknesses of each; significant experience with UX Research tools for IDIs, diary studies, surveys, remote research, and usability testingAbility to lead a moderately complex research study from beginning to end independentlyPrior work involves collaboration within design teams (with UX Researchers, Product Designers and Content Designers) and cross-functionally (Product Management, Data Analytics, Engineering)Comfortable in presenting findings and insights to team members and stakeholders from multi-disciplinary backgrounds with strong communication skills (both written and oral)Preferred Qualifications, Capabilities and Skills

Foundational understanding of statistical analysis in an industry settingIntermediate project planning and management skillsAdvocate for Accessibility Guidelines and Inclusive Design practices

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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