Senior UX Researcher
2 weeks ago
We are seeking a highly skilled Principal Quantitative Design Researcher to join our Financial Services Design Research team as a workstream Lead for our Data Insights application. As a key member of our team, you will be responsible for leading mixed methods research that drives UI's which enable data exploration, data collection, and the analysis of a variety of different data sets and complex visualization design.
Key Responsibilities- Collaborate with technology, product, and business teams to inform intuitive and engaging customer experiences
- Deeply knowledgeable of data, analytics, and measurement with a knack for tying data together into compelling insights and stories that drive action
- Excellent at understanding, conducting, and discussing quantitative research approaches such as descriptive research, correlational research, experimental research
- Agile collaborator with the ability to quickly gather, distill and act on feedback from partners in a rapidly changing environment
- Excellent problem solver, with a research toolkit that goes beyond 'out of the box' methods to meet the changing and rapid needs of a growing start up environment
- You're comfortable tackling ambiguous/nebulous challenges in complex areas - preferably in a regulated industry such as data science or finance
- You have proven acumen in analytics, measurement, statistics, and operations
- You're a systems thinker and orchestrator. You can effectively connect the dots between data science, design and insights to orchestrate strong recommendations that improve customer experiences, find efficiencies across shared products and common service moments, and unlock higher order value across the enterprise
- At least 4 years of experience with human centered research
- Masters Degree in social sciences, human factor, cognitive science, human computer interaction, or behavioral economics
- Experience researching internal enterprise software, especially for business analysts or data algorithm tools or workflows
- Comfortable working with a variety of business partners and delivering outcomes
Capital One is a leading information-based technology company that is committed to helping our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.
This is a Hybrid position located in Plano, TX. Relocation to Plano, TX is required if you're not located in the Dallas, TX area.
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