Experience Design Senior Associate

6 months ago

Plano, United States JPMorgan Chase & Co. Full time

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in Customer Identity and Authentication, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Job responsibilities

Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking Make daily product design decisions and re-design product experiences across our CCB Authentication offerings Use data and user research to identify opportunities for making improvements Advocate for the users’ perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work Use storytelling, user journey, conceptual prototypes and other strategies to articulate complex concepts, customer problems, and potential solutions to varying stakeholders and partners across disciplines and the organization Design and facilitate workshops to extract hypothesis, potential solutions, generate excitement, ensure a common understanding, and foster team alignment

Required qualifications, capabilities, and skills

3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services Proven ability to create visually appealing and functional designs using industry-standard tools (., Figma, Sketch, or Adobe Creative Suite) Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences Able to form a tangible user experience vision with clear objectives and desired outcomes from the nebulous Excellent communicator able to concisely explain complex systems and concepts to various partners and stakeholders  Understands and uses collaborative activities to foster alignment and actionable next steps Comfortable working closely with UX Researchers and Data Analysts to gather customer feedback and analytics, and use that information to drive improvements to the customer’s journey Insatiable curiosity about customers, technology, the business, and the future of the industry A natural connector of people, ideas, and technology to identify and solve the right problem

Preferred qualifications, capabilities, and skills

Previous experience shipping multiple successful digital products Self-directed; in both planning and structuring your effort, and executing and expected levels of quality, you don’t need someone guiding you through the work UX Design background with strong propensity

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