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Assistant Chief Engineer

4 months ago

Norfolk, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full time

Overview:

Position will be responsible for supervising/managing/overseeing the Engineering Department. In preparing for this position, candidate ideally will have worked in the Engineering/Facility Management department. Must have experience at properties of similar size and quality. Position will be required to work a varied schedule that may include evenings, nights, and weekends.

Responsibilities:
    1. Focus on providing world-class customer service for every guest at every opportunity. Train, mentor and nurture your associates to remember the guests needs come first and there is no length that they cannot go to in order to provide the perfect hospitality experience. Anything less than WOW is something that needs to be worked on by every team member to find new and unique ways to do it better the next time
    2. Supervise the Engineering employees; interview, schedule, train, develop, coach and counsel, provide open communications, recommend performance reviews, resolve problems and recommend discipline, as appropriate
    3. Implement and schedule property and equipment preventive maintenance programs in compliance with corporate/franchise standards and local, state and national codes and regulations to ensure safety, convenience and satisfaction of all guests, managers and employees, to protect the assets and maintain the property in first class condition.
    4. Prioritize service requests; schedule and monitor the service performed to ensure customer satisfaction, safety and convenience.
    5. Test and examine the life safety systems to ensure they are 100% operational at all times to protect the assets, guests and employees
    6. Monitor utility consumption to determine the effectiveness of current systems.
    7. Review purchase requests and monitor expenses budget goals are met/exceeded.
    8. Assist in the administration of the division by preparing and maintaining schedules, logs, records and other documentation to ensure a smooth operation and minimize liabilities
    9. May assume the responsibilities of the Director of Engineering in his/her absence.
    10. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as required
    11. Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements
    12. Manage staff to ensure that all areas of responsibility are properly covered and within budget.
    13. Assign all associates their duties, and inspect work for conformance to prescribed company/franchise standards of cleanliness.
    14. Record data concerning work assignments and special projects and prepare reports.
    15. Ensure that all guest requests you receive are satisfied in a timely and efficient manner. Investigate complaints and takes corrective action. Provides service in a highly professional manner at all times.
    16. Ensure that all department employees receive comprehensive training
    17. Complete associate safety training in compliance with PHR/franchise procedures and OSHA regulations. Report unsafe work conditions/practices and safety/security violations
    18. Review internal management reports to include: occupancy forecasts, night audit summary, payroll edits, man-hour and payroll reports, productivity results from the prior day, operating checkbook accounts and schedules
    19. Prepare any reports concerning room occupancy, payroll and departmental expenses
    20. Generate all department PO's (purchase orders) and PAF's/ADAP-RofD (personnel action form/developmental action notices) and forwards same to senior management for approval.
    21. Ensure that the hotel maintains all QA standards as defined by PHR and any third party affiliations (Interval International or hotel franchiser) where applicable
    22. Perform month end inventories in a timely and accurate manner to ensure adequate supplies
    23. Formulates, affects, interprets and/or implements management policies, processes and procedures
    24. Performs work that affects business operations to a substantial degree, even if the assignments are related to the operation of a particular segment of the business.
    25. Assists in the management and execution of RFR projects, ensuring that they are on time, within budget, and at the level of quality according to the SSI manual.
    26. Provides consultation or expert advice to management in regards maintenance issues.
    27. Assists in the planning of long or short-term business objectives.
    28. Represents the company in handling complaints, arbitrating disputes or resolving grievances.
    29. Assist with the departmental annual operating budgets
    30. Check on any and all special project work
    31. Successfully completes other duties as assigned.


Qualifications:
Type Qualification Education One or two years of post high school education Experience Experience required by position is from two to three full years of full employment in a related position with this company or other organization(s) Skill Requires advanced knowledge of the Building Management/Engineering profession. This includes experiential knowledge required for management of people and complex problem HVAC, Plumbing, Electrical desired Education Certification in electrical, mechanical or refrigeration preferred Skill Excellent English verbal and written communication skills. Education High School Diploma required, College degree preferred. Experience Prior experience as a property level Chief Engineer preferred. Skill Ability to multi-task within specific time constraints. Skill Ability to define problems, collect data, establish facts, and draw valid conclusions. Skill Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables. Skill Able to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Skill For the Norfolk Main, Exemplary record meeting substantial materials cost reduction targets.