Customer Relations Specialist

3 days ago

Cordova, United States Fortis Solutions Group Full time
Job Details

Level
Experienced

Job Location
Cordova, TN - Cordova, TN

Position Type
Full Time

Education Level
2 Year Degree

Travel Percentage
None

Job Shift
Office

Job Category
Customer Service

Description

As the Customer Relations Specialist (CRS) you will serve as the primary point of contact for your assigned customer base and are responsible for providing the highest level of service throughout the life cycle of the order, from inception to the collection of payment. As the Customer Relations Specialist you will act as the liaison between the customer, sales, and internal operations teams to ensure all customer requirements are met.

Essential Duties and Responsibilities:
  • Generate quote requests and communicate with salespersons and customers regarding quotes and any other applicable information. This will require the CRS to gain and demonstrate proficiency with the technical aspects of the product including size, shape, finishing requirements, color considerations, adhesive, application concerns, etc.
  • Initiate prepress requests for proof creation of new and revised items. Verify accuracy prior to submission to the customer.
  • Create and maintain item records within the ERP system to confirm all current specifications are captured to successfully produce the product.
  • Conduct contract review to verify correct pricing from the customer PO to the price table created in the ERP system for each item.
  • Maintain customer records within the ERP system; including contacts, specific requirements and quality standards.
  • Process customer orders by gathering item and order specifics and entering into the ERP system in an accurate and timely manner.
  • Effectively manage finished good inventory for assigned customer base by conducting regular data analysis to maintain appropriate stock levels.
  • Build and maintain good customer relationships both externally and internally.
  • Communicate with production, prepress, and shipping regarding the status of orders, customers requests, and other applicable information.
  • Interact directly with the Sales Team and Customers in gathering information for various processes.
  • Receive and respond to all customer inquiries in a timely, efficient and knowledgeable manner.
  • Initiate proactive follow-up with customers to ensure their needs are being met.
  • Address all incoming complaints by actively participating in the quality investigation, and guiding resolution processes to a proper and satisfactory closure.
  • Update job knowledge by participating in educational opportunities.
  • Participate in continuous improvement projects and strategic initiatives.
  • Additional duties as required. Job duties listed are subject to change at the supervisor's discretion and include but are not limited to the above list.
Qualifications

Requirements:
Education and Experience:
  • Associate degree preferred, in business, sales, marketing or similar curriculum (or equivalent college coursework).
  • High School diploma required.
  • Minimum of 3 years progressive experience in a similar Customer Service Specialist role, preferably in the printing or packaging industry or another similar manufacturing environment.
Job Knowledge, Skills, and Abilities:
  • Desire and ability to deliver exceptional customer service.
  • Excellent verbal and written communication skills.
  • Able to think creatively to solve problems and resolve challenges.
  • Able to think proactively and anticipate customer needs.
  • Able to work collaboratively with other team members.
  • Willing to give 110% effort to ensure customers are 100% satisfied.
  • Organized, detail-oriented, with ability to multi-task and prioritize competing requests to ensure deadlines are met.
  • Able to work in a fast-paced environment with changing requirements.
  • Possess basic math skills: Working knowledge of decimals, fractions, percentages, and the ability to read ruler measurements.
  • High competency level with computer and software skills, compatible with job responsibilities; MS Office products, ERP Software, CRM software, etc.
Supervisory Responsibilities:
  • None
Training Requirements:
  • Willing to attend required training courses or sessions related to the job as assigned.
Travel Requirements:
  • May include occasional travel to customer facilities or off-site seminars and training.
Physical Demands:
  • Sitting, standing, and repetitive tasks of working at a computer.
  • Some light office lifting (max 25 lbs.) is required.
  • Pass a pre-employment drug test and subject to random drug screening.
Work Environment:
  • Primary work environment is an office.
  • Exposure to dust and noise in the production environment.
  • Warehouse environment temperatures may be influenced by outside temperatures.
Personal Protective Equipment:
  • Closed toed shoes are required in the production area.

Fortis Solutions Group is committed to a diverse and inclusive workplace. We are an equal opportunity employer and therefore, do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

#customerservice #manufacturing #client #support #purchaseorders #production #orders #customer

  • Customer Service Representative

    2 weeks ago

    Rancho Cordova, California, United States Pacific Staffing Employment Specialist Full time

    We are seeking a Customer Service Representative to join our team at Pacific Staffing Employment Specialist. As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients. This is a contract to hire opportunity with a collaborative work atmosphere and generous employee benefits once hired. Key...

  • Customer Success Specialist I

    2 weeks ago

    Cordova, Tennessee, United States CAMP Full time

    Customer Success SpecialistCAMP is seeking a highly motivated and customer-focused Customer Success Specialist to join our team. As a key member of our Customer Success team, you will be responsible for building and maintaining strong professional relationships with our key global customers. Your primary goal will be to ensure that our customers receive the...

  • Customer Success Specialist

    2 weeks ago

    Cordova, Tennessee, United States CAMP Systems Full time

    Customer Success SpecialistCAMP Systems is a leading provider of aircraft compliance and health management services to the global business aviation industry. We are seeking a highly motivated and organized Customer Success Specialist to join our team.Key Responsibilities:Maintain a deep understanding of our products and their impact on customers, as well as...

  • Customer Success Specialist

    2 weeks ago

    Cordova, Tennessee, United States CAMP Systems Full time

    About CAMP SystemsCAMP Systems is a leading provider of aircraft compliance and health management services to the global business aviation industry. With a strong presence in 13 locations worldwide, the company has grown from a single location in 2001 to over 1,300 employees. CAMP's relationships with business aircraft manufacturers, aircraft maintenance...

  • Customer Success Specialist

    4 weeks ago

    Cordova, Tennessee, United States CAMP Systems Full time

    About CAMP SystemsCAMP Systems is a leading provider of aircraft compliance and health management services to the global business aviation industry. With a strong presence in 13 locations worldwide, the company has grown from a single location in 2001 to over 1,300 employees. CAMP's relationships with business aircraft manufacturers, aircraft maintenance...

  • Customer Success Specialist

    2 weeks ago

    Cordova, Tennessee, United States CAMP Systems Full time

    About CAMP SystemsCAMP Systems is a leading provider of aircraft compliance and health management services to the global business aviation industry. With a strong presence in 13 locations worldwide, the company has grown from a single location in 2001 to over 1,300 employees. CAMP's relationships with business aircraft manufacturers, aircraft maintenance...

  • Customer Relations Associate

    6 days ago

    Rancho Cordova, California, United States D1 Standard Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Associate. In this role, you will be responsible for providing exceptional customer service, managing sales inquiries, and collaborating with various departments to deliver outstanding service and meet sales goals.Key...

  • Customer Relations Associate

    2 weeks ago

    Rancho Cordova, California, United States D1 Standard Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Associate. In this role, you will be responsible for providing exceptional customer service, managing sales inquiries, and collaborating with various departments to deliver outstanding service and meet sales goals.Key...

  • Customer Relations Associate

    2 weeks ago

    Rancho Cordova, California, United States D1 Standard Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Customer Relations Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, managing sales inquiries, and collaborating with various departments to deliver outstanding service and meet sales goals.Key...

  • Customer Success Specialist I

    2 weeks ago

    Cordova, United States CAMP Full time

    Inventory Locator Service (ILS), a division of CAMP has helped customers by collecting data about parts available in the marketplace and organizing them into one user-friendly database. The new and used parts locator service developed by ILS has helped numerous customers in the aviation, marine, and defense sectors find the parts they need, streamline...

  • Customer Success Specialist I

    1 week ago

    Cordova, Tennessee, United States Camp Full time

    Job SummaryThe Customer Success Specialist will work closely with customers to educate them on how to maximize the value of our Inventory Locator Service (ILS) offerings. This includes proactively reaching out to customers who are not meeting their desired customer journey and intervening to get them into the correct group sessions or offering personalized...

  • Customer Success Specialist I

    1 month ago

    Cordova, United States CAMP Full time

    Inventory Locator Service (ILS), a division of CAMP has helped customers by collecting data about parts available in the marketplace and organizing them into one user-friendly database. The new and used parts locator service developed by ILS has helped numerous customers in the aviation, marine, and defense sectors find the parts they need, streamline...

  • Customer Success Specialist I

    2 weeks ago

    Cordova, Tennessee, United States CAMP Full time

    About CAMPCAMP Systems is a leading provider of aircraft compliance and health management services to the global business aviation industry. With a strong presence in 13 locations worldwide, CAMP has grown from a single location company in 2001 to over 1,300 employees. Our services are delivered through a SaaS plus model, supporting over 20,000 aircraft on...

  • Customer Success Specialist I

    6 days ago

    Cordova, Tennessee, United States CAMP Systems Full time

    Unlock the Power of Inventory ManagementCAMP Systems' Inventory Locator Service (ILS) is a game-changer for businesses looking to streamline their inventory management processes. By collecting and organizing data on available parts in the marketplace, ILS provides a user-friendly database that helps customers make informed decisions.As a Customer Success...

  • Customer Success Specialist I

    3 months ago

    Cordova, United States CAMP Systems Full time

    Inventory Locator Service (ILS), a division of CAMP has helped customers by collecting data about parts available in the marketplace and organizing them into one user-friendly database. The new and used parts locator service developed by ILS has help Specialist, Customer Experience, Business, Support, Operations, Customer Engagement, Technology

  • Customer Specialist

    1 week ago

    Cordova, United States CarMax Full time

    6112 - Santa Fe - 6800 Cerrillos Rd, Santa Fe, New Mexico, 87507CarMax, the way your career should be! About this job Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and...

  • Customer Support Specialist

    2 weeks ago

    Rancho Cordova, California, United States Manpower Group Inc. Full time

    About the RoleWe are seeking a highly motivated and organized Customer Support Specialist to join our team. As a key member of our Service Desk, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide technical support to...

  • Customer Success Specialist I

    2 weeks ago

    Cordova, United States CAMP Full time

    Inventory Locator Service (ILS), a division of CAMP has helped customers by collecting data about parts available in the marketplace and organizing them into one user-friendly database. The new and used parts locator service developed by ILS has helped numerous customers in the aviation, marine, and defense sectors find the parts they need, streamline...

  • Customer Success Specialist I

    1 month ago

    Cordova, Tennessee, United States CAMP Systems Full time

    About CAMP SystemsCAMP Systems is a leading provider of inventory management solutions. Our team is dedicated to helping customers find the parts they need.Job DescriptionWe are seeking a highly skilled Customer Success Specialist I to join our team. As a key member of our Inventory Locator Service (ILS) division, you will be responsible for collecting and...

  • Customer Experience Associate

    5 days ago

    Cordova, Tennessee, United States Walmart Full time

    At Walmart, our goal is to provide an exceptional customer experience. As a Customer Experience Associate - Fuel Sales Specialist, you will play a vital role in achieving this goal by supporting fuel station operations and ensuring compliance with all regulations. Your primary responsibility will be to maintain a clean and safe environment for customers,...