Customer Success Specialist

2 weeks ago

Cordova, Tennessee, United States CAMP Systems Full time
About CAMP Systems

CAMP Systems is a leading provider of aircraft compliance and health management services to the global business aviation industry. With a strong presence in 13 locations worldwide, the company has grown from a single location in 2001 to over 1,300 employees. CAMP's relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers position it uniquely to understand the challenges of the business aviation industry.

Job Summary

The Customer Success Specialist will work closely with customers to educate them on how to maximize the value of CAMP's Inventory Locator Service (ILS) offerings. This role requires excellent communication and organizational skills, as well as a passion for building strong customer relationships. The successful candidate will be responsible for handling inbound support requests, collaborating with Sales, Marketing, and Accounting teams, and ensuring a world-class customer experience.

Key Responsibilities
  • Maintain a deep understanding of CAMP's products and their impact on customers
  • Develop and maintain strong relationships with key global customers
  • Respond efficiently and accurately to customer inquiries, providing solutions and ensuring customer satisfaction
  • Escalate complex customer issues and work to resolve them
  • Define business outcomes and build customer success plans
  • Manage account retention and renewal
  • Review and process government purchase orders
  • Coordinate onboarding and upgrades for new and existing customers
Requirements
  • Bachelor's degree in a related field or equivalent experience
  • 2+ years of experience in customer success or account management, with government contracting experience a plus
  • Strong cross-functional partnership experience and excellent communication skills
  • Ability to solve complex problems and prioritize tasks effectively
  • Proficiency in MS Office, especially Excel and PowerBI

CAMP Systems is committed to creating a diverse and inclusive environment and is an affirmative action and equal opportunity employer. We welcome applications from qualified candidates and are proud to be an employer of choice for individuals with disabilities.

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