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Lead Server
4 months ago
A Jeremiah’s Italian Ice Lead Server represents the face of Jeremiah’s and is responsible for leading their shift by assisting with the day-to-day operations of the store while ensuring 5-star customer service is delivered to every guest. A Lead Server may be responsible for opening/closing the store, counting registers and ensuring their shift runs smoothly.
What will you do?
Take guests’ orders with a friendly smile.
Exhibiting the desire to work on a team and embrace a collaborative work environment.
Maintain respectful relationships with co-workers, refraining from gossip.
Creating flavorful experiences for each guest according to five-star service.
Answering questions – accurately and politely.
Serving all guests efficiently while maintaining superior five-star service.
Conduct daily pre-shift huddles (Chill Chats) to review Launch Pad.
Serving Jeremiah’s products that consistently exceed expectations in image and quality.
Demonstrating impeccable product knowledge.
Performing opening and closing responsibilities.
Offering suggestions and guidance to guests pertaining to our menu and services.
Preparing all Jeremiah’s Italian Ice products. This may require lifting 50lbs to shoulder height and intense manual labor.
Maintaining a unit that is both so fresh and so clean.
Ordering product, stocking and organizing the store for maximum efficiency.
Maintain knowledge of Limited Time Offers, specials, promotional items, catering orders, Rewards Program and other operational knowledge.
Handling cash and other forms of payment.
Count drawers at open/close.
Ensure side work is complete.
Ensure the work environment is safe, secure and healthy by following sanitation standards and procedures, complying with legal regulations, maintaining the patio, walkways and parking lot.
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