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Client Services Associate

4 months ago

Roanoke, United States SPS North America Inc Full time
Job Details

Level
Entry

Job Location
CHS ROAN - Westlake, TX

Position Type
Full Time

Job Category
Customer Service

Description

Job Title: Client Services Associate

Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview:

The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:
  • Provides 5-star customer service to all employees (in all forms of communication).
  • Order acceptance and delivery.
  • Visually inspect cartons for damage, and reconciliation of shipment with shipping documentation.
  • Asset tag & update asset data repository.
  • Provide secure warehousing of assets
  • Perform asset pickup and delivery onsite.
  • Maintain an accurate inventory of assets and associated hardware
  • Provides oversight and audit function for assets received into database
  • Submit monthly touch count reports
  • Work effectively and efficiently with cross-functional teams.
  • Follow company policies and procedures, including training.
  • Wipe all data from the hard drives of desktop or laptop PC's which are no longer in use and are planned for disposal.
  • Deal directly with customers either by telephone, electronically or face to face.
  • Travel to assigned locations to perform the duties as required.
  • Work may require in excess of a regular, full-time work week including nights and weekends to perform the essential duties of the job (OT paid)
  • Emphasis on extreme attention to detail, accuracy, and follow through.
Job Requirements:
  • Possess technical aptitude both hardware and software.
  • Possess relevant IT skills in basic MS Office applications, especially Excel and Word.
  • Possess basic to advanced IT hardware skills especially in product identification.
  • Ability to quickly learn various inventory systems with probable remote training.
  • Very strong attention to detail, accuracy, and follow through skills
  • Able to work independently with some direction
  • Knowledge of customer service principles and practices.
  • Effective listening, verbal and written communication skills for a challenging and customer focused working environment.
  • Professional demeanor
  • Able to perform basic math functions
  • Perform lifting up to 50 lbs. Standing and walking required.
Qualifications and Education Requirements:
  • High School Diploma (or equivalent) required.
  • 1+ years prior work experience preferred.
  • Ability to work assigned work hours determined by manager.
  • Excellent organizational and time management skills.
  • Analytical abilities and aptitude in problem-solving.
  • Superb written and verbal communication skills.
  • Current knowledge or ability to learn computer-based systems required for functions of position.
  • Required to maintain an overall professional appearance and attitude.
  • Adhere to all policies and procedures required.
Physical Demands:
  • Approximately 50% of the time this position requires the below physical demands.
    • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
    • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
    • Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
    • Ability to lift or move 40 lbs. or greater frequently.
Travel:
  • Must have a valid driver's license and good driving record
  • May be required to travel to alternate site locations (within 45-50 miles)


Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About SPS

SPS is an award-winning employer of choice offering innovative Enterprise Workplace Solutions and Technology Business Solutions to our clients throughout North America including many Fortune 500 companies. A career with SPS includes a robust onboarding and training program to help you unlock your career path possibilities.

In North America, our services include office services such as reception/lobby concierge, mail center, and conference room management in addition to document processing services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, legal, insurance, technology, higher education, advertising, and other professional services, including many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

We encourage candidates to review all our job listings and learn more about SPS at our company website www.spsglobal.com.

SPS. The Power of Possibility.