Hospitality Services Associate

2 weeks ago


Roanoke, Virginia, United States Fidelity TalentSource LLC Full time
About the Role

Fidelity TalentSource LLC is seeking a highly skilled and experienced professional to fill the position of Hospitality Services Associate. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring a positive experience for our clients and employees.

Key Responsibilities
  • Provide exceptional customer service and support to clients and employees, ensuring a high level of satisfaction and loyalty.
  • Collaborate with cross-functional teams to develop and implement strategies that enhance the overall customer experience.
  • Manage and maintain a high level of quality in all aspects of hospitality services, including cleanliness, amenities, and facilities.
  • Identify and resolve issues promptly and efficiently, ensuring minimal disruption to our operations.
  • Develop and maintain strong relationships with clients and employees, providing personalized support and guidance as needed.
Requirements
  • Bachelor's degree or equivalent experience in hospitality, customer service, or a related field.
  • Proven track record of delivering exceptional customer service and experience in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups and individuals.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and problem-solving.
  • Proficiency in Microsoft Office suite and other relevant software applications.
What We Offer
  • A dynamic and supportive work environment that fosters growth and development.
  • A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and advancement, with a focus on developing your skills and expertise.
  • A collaborative and inclusive team culture that values diversity and promotes a positive work-life balance.


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