Customer Accounts Manager

3 weeks ago


Vincennes, United States Indy Leasing dba Aarons Full time

Basic FunctionManages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages. This position reports directly to the General Manager and supervises Customer Accounts Associates.Primary ResponsibilitiesThe Acquisition and Maintenance of CustomersMonitor and recommend payment frequency changes to the General ManagerImmediate contact of all customers who have not renewed their lease agreement(s)Act as a customer counselor who resells the benefits of timely lease agreement renewal paymentsDocument all customer promises and update customer information in the store computer systemMonitor the accuracy of customer classifications according to customer payment history and habitsPayment frequency changes to General Manager based on customer payment historyMaintain updated accurate customer informationClean and certify merchandise in the Certification Zone for all items personally returnedComplete and maintain weekly truck maintenance sheet and route sheets dailySupervise, develop and schedule the activities of Accounts AdvisersRecommend the use of payment holidays, extensions or rewrites to the General Manager for endorsementProper closing of lease agreements, CAM is second up on this processFirst up to help set and achieve renewal goalsUpdate goal board dailyAssist on deliveries and returnsSafely operates company vehicleLoad, secure and protect product in company vehicleOther tasks as assigned by managementPosition requiresPosition routinely requires lifting, loading, and "dollying" merchandise 75 or more pounds and all skills necessary to effectively perform all functions in the storeGood communication and interpersonal relationship skills, strong telephone etiquette and skillsGood organizational skills, professional appearance, and good driving skillsPre-employmentSatisfactory MVR (driving record), physical and drug screen, criminal background investigation with job performance reference check and required testing



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