Dealer Services Specialist II

4 weeks ago

Anaheim, United States Cox Communications Full time
Company
Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Dealer Services Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation
Hourly base pay rate is $23.03 - $34.57/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Cultivate and nurture strong relationships with clients through proactive engagement, personalized

communication, and tailored solutions to meet their needs. Utilize industry insights and product knowledge to

provide valuable guidance and recomme

Are you ready to drive your career forward? We're hiring a Dealer Services Specialist II to join our team at Manheim (part of the Cox family of businesses).

In this role, you will be the pivotal point of contact for our dealer clients, ensuring their auction experience is efficient, professional and enjoyable.

If you love cars and have exceptional customer service skills, we want to hear from you

What's in It for You?

Here's a sneak peek at the benefits you could experience as a Cox employee:

A competitive salary and top-notch bonus/incentive plans.
  • Exceptional work-life balance, generous time-off policies and accommodating work schedules.
  • Comprehensive healthcare, with multiple options for individuals and families.
  • Generous 401(k) retirement plans with company match.
  • Professional development and continuing education opportunities.
  • Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
  • Extra perks like pet insurance, employee discounts and much more.
Check out all our benefits.

What You'll Do

You'll help provide outstanding service and foster lasting relationships within the automotive community. Here's a closer look at how you'll make an impact:
  • Represent the dealer sales lane on sale days and promote Manheim products and services.
  • Receive reserve prices from dealers, assign order numbers, represent vehicles on the auction stage and negotiate conditional bids.
  • Work with dealers, managers and coordinators to ensure vehicles are ready for auction, both in-lane and online.
  • Provide training and consultation on our products and services
  • Assist with customer care issues and respond to dealer inquiries, problems or concerns in a professional manner and escalate as necessary.
  • Consult customers on floor prices and market values of vehicles.
  • Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.
  • Coordinate with recon shops and lot operations to complete vehicle repairs, inspections and details to ensure vehicles are prepared and ready for sale.
Who You Are

You can think on your feet and address issues promptly, maintaining a smooth auction process. You're committed to following all health and safety procedures and to maintaining strong relationships with dealers. Here's more on what you have to offer:

Minimum:
  • A high school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination of education and experience, such as a degree or certification in a related discipline or 5 years of experience in a related field.
  • A valid driver's license.
  • Strong communication and interpersonal skills.
  • The ability to perform at a high level and adapt within a fast-paced team environment.
  • The ability to sit or stand for prolonged periods of time, perform repetitive tasks and lift up to 15 pounds.
  • Vision requirements include being able to see close, far and in color, judge distances and adapt to changes in focus.
Preferred:
  • 1 to 3 years of auction experience or 2 to 4 years of dealership experience.
  • Previous experience in sales support role.


Cruise into the fast lane with us. Join Cox today

dations, demonstrating a commitment to client satisfaction and long[1]term partnerships.

•Partner closely with outside sales teams to ensure a unified approach in serving clients, enhancing their

experience through seamless coordination and alignment of strategies.

•Acts as a liaison between clients and internal departments, demonstrating responsiveness, follow-through,

autonomous problem solving and ownership in resolving issues from start to finish. Effectively coordinates

efforts to address client needs and exceed expectations, showcasing versatility and adaptability in handling

diverse tasks to ensure client satisfaction.

•Serves as a sales agent for assigned accounts at an physical site location or within a market center, engaging with

clients to understand their specific business needs and challenges, providing consultative support and strategic

recommendations to tailored to improve sales performance.

•Utilizing a consultative approach, foster constructive dialogue with dealers on their sales performance,

employing de-escalation methods to facilitate productive conversations, while leveraging industry and sales

trends as well as vehicle valuation data to provide strategic recommendations aimed at enhancing efficiency and

effectiveness in their sales tactics.

•Coordinate sale vehicle run processes, monitor auctions, and maintain direct client communication for assigned

clients in the location or market center. Ensure efficient coordination and timely completion by liaising between

clients and departments throughout the auction to drive pre-sale processes, repairs/enhancements with recon

shops, determine run order, etc. utilizing the data available through various software systems.

•Empower clients through personalized coaching sessions to adeptly utilize our suite of tools, ensuring optimal

effectiveness and satisfaction in their experience. Additionally, educate clients on marketplace policies to ensure

compliance and maximize their success within the platform.

•Leverage vehicle valuation and sales trend data to facilitate successful transactions between buyers and sellers,

driving sales closure.

•Educates clients on auction processes and upsells Manheim/CAI services (Condition Reports, OVE, Simulcast, KBB

ICO, Manheim Express, Dealshield, etc.) based on client needs, ensuring understanding and realistic

expectations.

•Demonstrates effective prioritization skills, professionalism in client relationships, and assists with customer care

issues promptly and professionally.

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

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