Current jobs related to Customer Service Specialist II - Anaheim - Republic Services

  • IT Support Specialist II

    4 days ago

    Anaheim, United States Della Infotech Full time

    Job Title: IT Support Specialist IIJob Summary: We are seeking a skilled IT Support Specialist II to join our team at Della Infotech. As a key member of our central information technology organization, you will provide network and database administration, device management, and technical support for hardware and software for both internal and external...

  • Insurance Customer Service Representative II

    3 weeks ago

    Anaheim, California, United States Wescom Central Credit Union Full time

    Job Title: Insurance Customer Service Representative IIAt Wescom Central Credit Union, we are seeking a highly skilled and customer-focused Insurance Customer Service Representative II to join our team. As a key member of our insurance department, you will be responsible for providing exceptional customer service to our members, assisting with insurance...

  • Insurance Customer Service Representative II

    4 weeks ago

    Anaheim, United States Wescom Central Credit Union Full time

    Job Title: Insurance Customer Service Representative IIWe are seeking a highly skilled and customer-focused Insurance Customer Service Representative II to join our team at Wescom Central Credit Union. As a key member of our insurance team, you will be responsible for providing exceptional customer service to our members, assisting with insurance policy...

  • IT Support Specialist II

    3 days ago

    Anaheim, United States IT Avalon Full time

    Job Title: IT Support Specialist IIJob Summary: We are seeking a highly skilled IT Support Specialist II to join our team at IT Avalon. As a key member of our central information technology organization, you will be responsible for providing network and database administration, device management, and technical support for hardware and software for both...

  • Customer Service

    2 weeks ago

    Anaheim, United States Evs Full time

    We are currently on the lookout for an IMMEDIATE & FULL-TIME Customer Service & Communications Specialist to join our client's marketing & customer service team The Customer Service & Communications Specialist will be tasked with supporting the efforts of our marketing campaigns and promotional customer service taking place all throughout the local area As a...

  • Patient Account Specialist II

    4 weeks ago

    Anaheim, California, United States KPC GLOBAL MEDICAL CENTERS INC. Full time

    Job Title: Patient Account Specialist IIAt KPC GLOBAL MEDICAL CENTERS INC., we are seeking a highly skilled and detail-oriented Patient Account Specialist II to join our team. As a Patient Account Specialist II, you will play a critical role in ensuring the accurate and timely processing of patient accounts, including collections, appeals, billing, and...

  • Title Specialist II

    2 weeks ago

    Anaheim, California, United States Cox Communications Full time

    Job SummaryAs a Title Specialist II at Cox Automotive, you will play a critical role in providing exceptional client experiences and resolving issues with customers in a timely and professional manner. Your attention to detail and strong problem-solving skills will be essential in ensuring the smooth processing of vehicle titles and registrations.Key...

  • Network Security Specialist II Position

    4 weeks ago

    Anaheim, California, United States ViaPlus by VINCI Highways Full time

    About ViaPlus by VINCI HighwaysViaPlus by VINCI Highways is a global mobility company specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured, single-account back-office technology facilitate high-volume transactions required for seamless multimodal mobility.We are...

  • Dealer Services Specialist II

    4 weeks ago

    Anaheim, United States Cox Communications Full time

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Dealer Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $23.03 - $34.57/hour. The hourly base rate may vary within the...

  • Customer Service Specialist

    3 months ago

    Anaheim, United States LOBEL FINANCIAL Full time

    Join a Thriving Team at Lobel Financial! Ready to take your customer service skills to the next level? Lobel Financial, a leading name in the auto finance industry, invites you to grow with us. Ranked among the top 20 in our field, we pride ourselves on fostering a supportive environment where your dedication and drive can lead to limitless career...

  • Network Security Specialist II

    4 days ago

    Anaheim, United States ViaPlus by VINCI Highways Full time

    About the Role:ViaPlus by VINCI Highways is seeking a skilled Network Security Specialist II to join our team. As a key member of our cybersecurity team, you will be responsible for maintaining the integrity and confidentiality of our company data and information systems.Key Responsibilities:• Monitor the environment for unauthorized users, unusual...

  • Technical Support Specialist II

    1 month ago

    Anaheim, California, United States Ledgent Technology Full time

    End User Support Specialist IIWe are seeking a skilled End User Support Specialist II to join our team at Ledgent Technology. This role will involve providing technical support to various office locations in Anaheim, CA.As a key member of our central information technology organization, you will be responsible for providing network and database...

  • Technical Support Specialist II

    2 weeks ago

    Anaheim, United States ApTask Full time

    About ApTaskApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work.As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management.With...

  • Food Service Assistant II

    2 weeks ago

    Anaheim, California, United States Anaheim Union High School District Full time

    Job Title: Food Service Assistant IIJoin the Anaheim Union High School District team as a Food Service Assistant II, playing a vital role in ensuring the smooth operation of our school cafeterias. As a key member of our nutrition services team, you will assist in the preparation and serving of meals to students and staff, maintaining high standards of food...

  • Financial Services Representative II

    3 days ago

    Anaheim, California, United States Enterprise Bank and Trust Full time

    Job Title: Financial Services Representative IIEnterprise Bank & Trust is seeking a highly skilled Financial Services Representative II to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving business growth.Key Responsibilities:Provide...

  • Food Services Assistant II

    1 month ago

    Anaheim, United States Anaheim Union High School District Full time

    E Essential Job Functions Approved 1/29/02 BOT Approved: 2/21/02 ANAHEIM UNION HIGH SCHOOL DISTRICT CLASS TITLE: FOOD SERVICE ASSISTANT II BASIC FUNCTION: Under the direction of an assigned supervisor, assist in the ordering and distribution of food items fromthe central kitchen; provide guidance and assist in the preparation of food items for distribution...

  • Battery Specialist

    4 weeks ago

    Anaheim, United States Motive Energy Full time

    Purpose and scope: The Battery Specialist - Customer Service Rep is responsible for handling an array of front-facing duties. Some of these tasks include interacting with customers over the phone, in person, and/or via email and social media. Throughout all of these interactions, the Customer Service Representative must maintain a high level of...

  • Dealer Services Coordinator II

    4 weeks ago

    Anaheim, California, United States Cox Enterprises Full time

    Job SummaryWe are seeking a highly motivated and organized Dealer Services Coordinator II to join our team at Cox Automotive. As a key member of our auction operations team, you will be responsible for providing exceptional customer service and support to our dealers and customers. This is a fantastic opportunity to work in a fast-paced environment and...

  • Customer Service Representative

    2 weeks ago

    Anaheim, California, United States Carrington Holding Company, LLC Full time

    Customer Service Specialist ICarrington Mortgage Services is seeking a highly skilled and customer-focused Customer Service Specialist I to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our borrowers and third-party inquiries regarding existing mortgage loans.Key...

  • Food Services Assistant II

    4 weeks ago

    Anaheim, United States Anaheim Union High School District Full time

    E Essential Job Functions Approved 1/29/02 BOT Approved: 2/21/02 ANAHEIM UNION HIGH SCHOOL DISTRICT CLASS TITLE: FOOD SERVICE ASSISTANT II BASIC FUNCTION: Under the direction of an assigned supervisor, assist in the ordering and distribution of food items fromthe central kitchen; provide guidance and assist in the preparation of food items for distribution...

Customer Service Specialist II

3 months ago

Anaheim, United States Republic Services Full time
ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:
  • Safe: We protect the livelihoods of our colleagues and communities.
  • Committed to Serve: We go above and beyond to exceed our customers' expectations.
  • Environmentally Responsible: We take action to improve our environment.
  • Driven: We deliver results in the right way.
  • Human-Centered: We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

STRATEGY

Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets.

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.

SUSTAINABILITY INNOVATION

Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

RECENT RECOGNITION
  • Barron's 100 Most Sustainable Companies
  • CDP Discloser
  • Dow Jones Sustainability Indices
  • Ethisphere's World's Most Ethical Companies
  • Fortune World's Most Admired Companies
  • Great Place to Work
  • Sustainability Yearbook S&P Global
POSITION SUMMARY: With a general knowledge of the Company's services and processes, a Customer Service Specialist works under the general supervision of the Customer Service Supervisor to deliver the highest level of quality service to our customers. The Customer Service Specialist receives and responds to routine residential and commercial customer service calls, new residential sales, inquiries, requests and complaints, which are typically general to moderately complex in nature and require limited research and investigation to reach resolution. This position is responsible for delivering superior customer service in a prompt, respectful and courteous manner to ensure concerns are resolved.

PRINCIPAL RESPONSIBILITIES:
  • Respond in a timely and accurate manner to routine customer service calls ensuring that residential and commercial service issues and concerns are treated in a respectful and professional manner.
  • Effectively respond to routine issues regarding general residential and commercial service matters, which may involve outbound calls and other communications to resolve simple to moderately complex issues including contractual obligations, billing questions, service cancellations, price increases and equipment issues.
  • Return all internal and external calls, emails and faxes in a timely manner to ensure that customers' concerns are understood, addressed and resolved in an efficient and complete manner as possible.
  • Receive and review individual performance metric reports and action plan with manager to understand individual performance. Enter service data into computer for billing and scheduling purposes.
  • Log information about customer service interactions into systems; update in a timely and accurate manner to ensure that associates are able to track service inquiries and resolution.
  • Perform other job-related duties as required.
MINIMUM REQUIREMENTS:
  • High School diploma or GED.
  • Six months of prior customer service experience in a high volume call center environment.


Pay Range:

$18.55 - $29.15

Bonus Plan Details (if applicable):

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
•Comprehensive medical benefits coverage, dental plans and vision coverage.
•Health care and dependent care spending accounts.
•Short- and long-term disability.
•Life insurance and accidental death & dismemberment insurance.
•Employee and Family Assistance Program (EAP).
•Employee discount programs.
•401(k) plan with a generous company match.
•Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.