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Customer Service Specialist
2 months ago
About You:
Enjoy helping people and are detailed oriented. You are comfortable with talking on the phone, communicating over email, and using a computer all day, so you are computer-efficient. You enjoy learning new things, being a part of a culture that cares about our local community, and you desire to be part of a team that is the solution and not the problem. If this sounds like you, please read on.
About Us:
We are a team of people helping people. Our independent insurance business is based on the relationships we build within our Team, our clients, potential clients, our community and the companies we work with. As an independent insurance agency, we work for our clients, not just one insurance company.
Our hours are Monday thru Friday from 8:30 am – 5:30 pm and we will provide training. You may be asked to occasionally work during an evening or weekend to support local and community events.
Job Responsibilities:
Establish working relationships with clients, potential clients, and companies we represent, in the office, on the phone, email, and on paper.
Supporting teammates with follow up for clients and prospects.
Research and resolve billing and coverage questions.
Promptly respond to client needs either on the phone or electronically.
Maintain client files and process routine correspondence between our agency and the client or company… both paper records and on our many different software programs
Cultivate new opportunities and offer additional lines of insurance
Assist with other office duties as they arise and are needed
Professional and Personal Skills:
Proficient with Microsoft Word, Excel, Outlook and a calculator
Type quickly and accurately
Excellent communication skills both verbal and written
Organized, structured, punctual and will follow the rules
Patient, respectful, reliable, trustworthy, friendly, supportive, articulate, kind, ethical and honest
Wages and Compensation:
We offer competitive wages depending on experience and if you already have an insurance P&C license, commission and bonuses for performance and other benefits are available as well.
Experience Requirements:
No previous insurance experience is required. We will train and educate the successful candidate. However, having previous experience working within the insurance industry is a bonus.
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